<p><strong>Candidatul ideal</strong></p>

<p>Knowledgeable of ITIL v3 / Foundation certified a plus;<br />
Experienced MS Excel ;<br />
Excellent knowledge of English;<br />
Excellent communication skills, both written and verbal;<br />
Flexible and well-motivated;<br />
Strong team player with the ability to build relationships with both colleagues and external clients;<br />
Able to work with minimum of supervision as well as perform under pressure and meet tight Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels.<br />
Understanding the nature of IT service management</p>

<p><strong>Descrierea jobului</strong></p>

<p>Produce capacity plans according to established business planning cycles and contractual requirements; identifying requirements early enough to accommodate procurement and approval lead time;<br />
Document need for increases and reductions in hardware based on service level requirements, targets and cost constraint;<br />
Provide regular management reports which include current usage of resources, trends and forecast;<br />
Oversee and advise on decisions and actions to utilize Demand Management for controlling capacity when necessary;<br />
Ensure shortfalls in capacity are recognized and appropriate corrective actions are identified and progressed on a timely basis;<br />
Create and maintain forward looking capacity forecasts to predict future hardware/software spend;<br />
Provide regular reports on capacity to the appropriate parties;<br />
Organize and maintain a regular capacity review process with the client;<br />
Initiate and coordinate actions required to maintain or improve capacity across IT units;<br />
Act as a coordination point for changes to capacity levels when needed;<br />
Act as the focal point for all capacity related issues;<br />
Ability to communicate Capacity ideas, plans &amp; requirements to all levels of the Client - from senior leadership to operations<br />
Establish best practices to enhance support of the Service Level Agreements and the Organizational Level Agreements;<br />
The ability to become familiar with data collection tools and enhance reporting capabilities;</p>
