<p>Ideal Candidate</p>

<p>- Excellent command of spoken and written French;<br />
- Good command of English;<br />
- Excellent customer servicing skills;<br />
- Very good business writing skills<br />
- Graduate of Letters, Communication &amp; Public Relations, Economics, Geography or Tourism (would be preferred, not exclusive);<br />
- Good MS Office skills;<br />
- Attention to detail;<br />
- Team worker;</p>

<p>Job description</p>

<p>Responsibilities:<br />
- Processing hotel bookings using client specific applications and any other systems/tools required;<br />
- Communicating with client through phone, chat or email to ensure timely processing of booking requests;<br />
- Sending booking confirmations/vouchers to the concerned departments/client;<br />
- Updating the systems with relevant information;<br />
- Self performance management, low Average Handling times;<br />
- Quality and customer satisfaction metrics;<br />
<br />
Benefits:<br />
- This position offers a competitive base salary plus incentives<br />
- Bonus for French skills;<br />
- Bonus for performance;<br />
- Private medical insurance;<br />
- Lunch tickets;<br />
- Full-time and indefinite employment contract;<br />
- Professional and continuous training.</p>
