<p>equirements:<br />
<br />
&bull; University degree in Business Administration<br />
&bull; Technical Mindset and Creativity<br />
&bull; 3+ years&rsquo; experience with sales support environment/customer care<br />
&bull; Previous Leading Experience minimum 2 years<br />
&bull; Languages: English&ndash;advanced level mandatory<br />
&bull; PC skills: Ms Office, Internet, CRM, Oracle or previous ERP experience</p>

<p>Descrierea jobului</p>

<p>Job Purpose:<br />
<br />
Lead and manage the Flow MEA Projects team from quote to order within the Customer Support Center Cluj. Achieve World Class Excellence by ensuring the team delivers maximum performance on quality, speed and volume according to the KPIs and based on optimal tools and processes and high employee satisfaction.<br />
<br />
<br />
Main Responsibilities:<br />
<br />
&bull; Main contact for the Flow MEA Projects and other relevant stakeholders within the Business Unit<br />
&bull; Ensure Quality and performance of the team<br />
&bull; Balance workload within the team<br />
&bull; Performance evaluations and goal setting<br />
&bull; Personal development, coaching and motivating of team members<br />
&bull; Setup training plans and monitor execution<br />
&bull; Participate in the recruitment of new team members<br />
&bull; Participate in salary reviews<br />
&bull; Ensure LEAN processes, consequent follow up and initiate improvements in line with RAI Strategic Plan<br />
&bull; Achieve alignment and optimal synergies with teams in Flow MEA and other Process Management teams in Cluj as well as with the Customer Care Organization and existing initiatives<br />
&bull; Generate performance reports and measure relevant metrics set in the Customer Care Strategic Plan but not limited<br />
&bull; Submit monthly timesheets<br />
&bull; Signing-off holiday and leave-of-absence forms<br />
&bull; Approval of expenses and overtime<br />
&bull; Other duties as required<br />
&bull; Act as a single point of contact and escalation for Projects quote to order activity in Cluj<br />
&bull; Interact and communicate effectively with the PMO Organization in Dubai<br />
&bull; Learn and implement the PMO framework for the entire team<br />
&bull; Drive Improvement Initiatives on Core processes</p>

<p>Descrierea companiei</p>

<p>Emerson is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. Founded in 1890 in St. Louis, Missouri (USA), Emerson delivers solutions through five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial &amp; Residential Solutions. With sales of $24.7B and more than 130,000 employees in over 150 countries, we have a customer-focused, results-driven culture where employee performance is recognized and rewarded.<br />
<br />
Visit us at: www.emerson.com</p>
