<p><strong>Responsibilities:</strong></p>

<ul>
	<li>Responsible for the Credit &amp; Collection activities for Major accounts (Tier 4)</li>
	<li>Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all work related tasks for Major accounts (Tier 4)</li>
	<li>Works with a minimum of supervision on collection of overdue accounts</li>
	<li>Makes adjustments, handles queries and resolves problems within company guidelines and policy</li>
	<li>Evaluates the accounts in order to establish the value of the credit limit</li>
	<li>Able to deal with most routine risk assessment decisions (identity validation, credit limit review) for the assigned customers &ndash; Major accounts (Tier 4)</li>
	<li>Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders</li>
	<li>Updates the customer accounts with correct information and obtains the customer&rsquo;s confirmation whenever necessary</li>
	<li>Updates the customer accounts after every customer interaction</li>
	<li>Solves customer account related problems received via the communication means available (telephone, e-mail, fax, mail) or directs them to the relevant departments</li>
	<li>Takes details and/or processes the assigned credit cards transactions</li>
	<li>Identifies and/or solves credit card payment issues</li>
	<li>Takes details and actions for processing the refunds by credit cards or cheques</li>
	<li>Identifies and prevents fraud attempts</li>
</ul>

<p><strong>Requirements:</strong></p>

<ul>
	<li>Very good language skills both written and spoken English</li>
	<li>Credit &amp; collection or similar front office experience is preffered</li>
	<li>Good practical knowledge of MS Office tools</li>
	<li>Capacity to work under pressure</li>
	<li>Ability to handle confidential information</li>
	<li>Good analytical and reporting skills</li>
	<li>Customer oriented mindset and good interpersonal skills</li>
	<li>Professional approach to work</li>
</ul>
