<p><strong>SAP Entry Level Support</strong></p>

<p><strong>Your contribution to something big</strong></p>

<ul>
	<li>Providing support to cross-functional issues involving in-scope processes and guide end-users in issue resolution.</li>
	<li>Managing support in social media environment.</li>
	<li>Dispatching of support request to specific expert group.</li>
	<li>Documentation of all analysis, recommendations, configurations, enhancements, etc. in the provided tool environment</li>
	<li>Assisting business users for ad-hoc queries and training as needed.</li>
	<li>Identifying and supporting priority tickets as per business necessity and given KPI measurement.</li>
	<li>Analyzing and evaluating assigned tickets and support resolution in the area of documentation required by the project customer.</li>
	<li>Work independently and collaboratively with expert teams to resolve incidents.</li>
	<li>Ensure customer satisfaction by responding to incoming contacts via phone, e-mail or web.</li>
	<li>Replying to user requests for information and assisting with SAP related problem resolution.</li>
	<li>Recognizing and initiating solutions to user problems and concerns associated with all SAP modules implemented in the scope area.</li>
	<li>Documenting and maintaining ticket history.</li>
</ul>

<p><strong>What distinguishes you</strong></p>

<ul>
	<li>University degree</li>
	<li>Experience in Support or Operation</li>
	<li>Basic SAP (min. 2 years)</li>
	<li>Languages: German &amp; English advanced level</li>
	<li>Working knowledge of business and computer systems/ software</li>
	<li>Strong technical ability</li>
	<li>Excellent customer service skills, strong result and service-oriented person</li>
	<li>Teamwork capacity and troubleshooting skills</li>
	<li>Ability to establish and maintain outstanding relationship with customers, vendors, coworkers and users</li>
	<li>Availability for travelling</li>
</ul>
