<p><strong>We are Bombardier</strong></p>

<p><strong>Get on board, we can drive you further in your career!</strong></p>

<p>As the world&rsquo;s leading manufacturer of both planes and trains, we have built an extensive and diverse portfolio of winning mobility solutions. Everywhere people travel by land and in the air, a Bombardier product is ready to transport them. From category-defining business, jets and commercial aircraft designed for the challenges of today, to sleek high-speed trains and public transit that is smarter than ever.</p>

<p>Bombardier Transportation is the number one provider of rail solutions in the world. Our business holds the number one global market position in eight of the ten markets we service. Our product portfolio includes a full range of passenger rail vehicles and we manufacture locomotives, bogies, propulsion and rail control solutions, setting new standards in sustainable mobility.</p>

<p>The Human Resources Operations Centre is fulfilling more than 12,000 employee service requests monthly. We manage all aspects of Bombardier Transportation HR Services, as recruiting most of position in European portfolio, managing employee records and hiring documents, delivering global mobility services, implementing country training plans, functional global programs and e-learning modules and delivering monthly payroll and bonus reviews.</p>

<p>For our Human Resources Centre, based in Cluj-Napoca we are looking for a:</p>

<p><strong>HR Learning &amp; Development Analyst with French (m/f)</strong></p>

<p><strong>Your Role:</strong></p>

<p>You will be responsible for dealing with all incoming HR L&amp;D service requests from Managers, Employees and HR Business Partners in our European business operations. This involves organising trainings, maintaining employees` training records, LMS data maintenance and escalating non-standard requests to specialist teams for action. You will support a range of different functions and have responsibility for a geographic cluster of countries, dependent on languages or a specific training curriculum. As our first line support on customers&rsquo; L&amp;D queries the job holder must resolve incoming service requests to meet the business needs and ensure that the HR SSO meets its Service Level Agreements.</p>

<p><strong>Your Challenges:</strong></p>

<p>- Receiving incoming L&amp;D requests and processing these using the available CRM and LMS tools</p>

<p>- Ensuring that the LMS systems (eHR/Sigal, BBA etc) are fully up-to-date with the recommended and agreed programmes.</p>

<p>- Ensuring that information provided is complete and accurate before updating records or processing requests.</p>

<p>- Manage the ordering process and recharges to the business.</p>

<p>- Consolidate the feedback in standard reports.</p>

<p>- Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required.</p>

<p>- Escalate non-standard requests.</p>

<p>- Forward requests with specific language/country requirements to the relevant colleagues as appropriate.</p>

<p>- Run standard reports on request for stakeholders</p>

<p>- Provide support and guidance to users on the L&amp;D specific</p>

<p>- Participate in projects to improve / test processes, systems and standards to continuously improve service delivery</p>

<p>- Ensure effective communication and customer focused behaviour to enhance customer satisfaction</p>

<p><strong>Qualifications</strong></p>

<p>- Education required: Bachelor Degree will represent an asset to the role</p>

<p>- Foreign Languages: English and French &ndash; at a proficient level</p>

<p>- Working experience: 0-1 years&rsquo; experience in a relevant position;</p>

<p>- Experience with CRM, SAP HR and systems supporting training, staffing, compensation and payroll would be an advantage</p>

<p>- Good general business understanding.</p>

<p>- Good customer service or HR knowledge.</p>

<p>- Excellent time management and organizational ability</p>

<p>- Positive and proactive attitude, with resilience under pressure</p>

<p>- Good interpersonal skills.</p>

<p><strong>Why work for us?</strong></p>

<p>The Human Resources Operations Center in Cluj-Napoca offers an outstanding professional environment with career development opportunities you would expect of a market leading international organization. We are located in the center of the city and we offer an open, having a friendly working environment.</p>

<p>Are you interested in starting an exciting career at Bombardier Transportation? If so, submit your application by visiting our Career Site or Facebook page.</p>

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