<p><strong>Accounts Receivable Analyst</strong></p>

<p><strong>Mission</strong></p>

<p>&bull;&nbsp;Daily investigation of the SAP reports that show the errors linked to PCM CDAs</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Regular follow up on the lines with errors in order to assure proactive work on these</p>

<p>&bull;&nbsp;Contacts all the teams involved in the CDA PCM process in the attempt of correcting the errors before the invoicing date</p>

<p><!--[if !supportLists]-->&bull;&nbsp;<!--[endif]-->Good knowledge of the clients&rsquo; portfolio; maintain the contact on the regular basis with the clients through e-mails or telephone</p>

<p><!--[if !supportLists]-->&bull;&nbsp;Deals with all the requests received respecting the agreed turnaround time and dead-lines</p>

<p><!--[if !supportLists]-->&bull;&nbsp;<!--[endif]-->Ability to filter and analyze the requests received, considering the financial regulations and the internal rules and procedures</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Responsiveness towards the requests coming from the market; ability to analyze and resolve customers or internal employees&rsquo; problems or requests</p>

<p><!--[if !supportLists]-->&bull;&nbsp;<!--[endif]-->Provides excellent customer service to all clients or collaborators in all interactions had with them</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Assist AR team on the continuous process improvement</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Ensures training for new joiners as per the training plan made by AR Supervisor or Working Team Leader</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Regularly review and update all the SOPs related to the Price Claim process</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Comply with business ethics, applicable laws and regulations</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Maintain confidentiality of proprietary information</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Works according to Steelcase core values and mission</p>

<p><!--[if !supportLists]-->&bull; <!--[endif]-->Back-up provided for the colleagues not present at work or whenever needed as per the Back-up internal file, or respecting the prioritization made by the Supervisor or the Working Team Leader</p>

<p><strong>Education/Experience</strong></p>

<p>&bull;&nbsp;<!--[endif]-->Business / Economics graduate</p>

<p><!--[if !supportLists]-->&bull;&nbsp;<!--[endif]-->Experience in working with clients - great customer service skills</p>

<p><!--[if !supportLists]-->&bull;&nbsp;Prior experience in &ldquo;Order to Cash&rdquo; processes represents a plus</p>

<p><!--[if !supportLists]-->&bull;&nbsp;<!--[endif]-->EXCEL skills, knowledge of SAP would be a plus</p>

<p><!--[if !supportLists]-->&bull;&nbsp;<!--[endif]-->Fluency in German and English</p>

<p><strong>Skills/Abilities</strong></p>

<p>&bull;&nbsp;Strong communication skills</p>

<p>&bull;&nbsp;Good negotiation skills</p>

<p>&bull;&nbsp;Efficient time management</p>

<p>&bull;&nbsp;Strong computer skills including Web navigation and Microsoft Office</p>

<p>&bull;&nbsp;Able to work with tight dead-lines and able to handle the volumes in the agreed turnaround time</p>

<p>&bull;&nbsp;Able to expresses thoughts clearly, adapts to different communication styles</p>

<p>&bull;&nbsp;Strong organizational and documentation skills</p>

<p>&bull;&nbsp;Team player with strong interpersonal skills</p>

<p>&bull;&nbsp;Self-motivated and positive attitude</p>

<p>&bull;&nbsp;Desire of continuous improvement</p>
