<p>Candidatul ideal</p>

<p>- cunoaste la nivel avansat limba Italiana<br />
- are bune abilitati de operare PC (pachetul MS Office)<br />
- comunica intr-o maniera eficienta si pozitiva cu persoane din diverse medii culturale<br />
- gaseste solutii adaptate solicitarilor clientilor nostri<br />
- are experienta anterioara in activitati care implica gestionare clientilor (avantaj)</p>

<p>Descrierea jobului</p>

<p>- ofera sprijin profesional consumatorilor finali ai clientului nostru, prin intermediul telefonului si prin e-mail<br />
- identifica situatiile care trebuie transferate catre un alt departament- introduce informaţiile necesare in sistemul de CRM local</p>

<p>Descrierea companiei</p>

<p>SYKES is a global leader in providing customer contact management solutions/customer engagement solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.&nbsp; SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media.&nbsp; Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.<br />
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For additional information please visit www.sykes.com</p>
