<p>The department</p>

<p>Vos Logistics is an international logistics company that delivers a broad range of transport and customer specific logistic services and has a network of 25 own offices in Europe. With 1.900 employees the company operates 1100 trucks, 3.000 load units and 170.000 m3 warehouse capacity. From international transport, groupage, value added logistics and distribution to full supply chain solutions where we take over the responsibilities from our customers for the complete flow of goods.<br />
<br />
The key to our success is our European network, dedicated professionals, advanced IT systems and a constant focus on quality, service and sustainability.<br />
<br />
Over the years, Vos Logistics has evolved into an innovative logistics provider. This would not have been possible without state of the art information technology. In order to improve productivity, quality and customer satisfaction we need applications that provide valuable information for strategic, tactical and operational decision making across the total supply chain leading to increased competitive advantage. It is the customer oriented attitude and the passion for information technology as well as Logistics that enables us to fulfil that requirement.</p>

<p>The role</p>

<p>As a Skilled IT Servicedesk specialist you are responsible for proving first- and second line to our internal, international customers (around 500 users) within the domain of infrastructure (&gt;170 virtual servers) and applications (&gt;20 applications). With the Skilled IT Servicedesk team of 4 enthusiastic colleagues and professionals, you are the first point of contact and therefore representative for the whole IT department. Together with the team you handle around 750 tickets per month, within a variety of domains and complexity.</p>

<p>Our service desk operations and services are delivered through a consistent set of tools and processes providing efficient and cost effective IT Services to our customers and therefore have an important role to improve the productivity and effectiveness.<br />
<br />
One of your important tasks will be to register and analyze incidents in order to get them classified and assigned to the right person within the corporate IT department. By continuous monitoring you make sure that incidents are being solved within the service level agreed with our customers.</p>

<p>The candidate</p>

<p>As a potential IT Servicedesk Employee, you:</p>

<ul>
	<li>Have at least bachelor degree in IT;</li>
	<li>Are a team player and at the same time able to work independently.</li>
	<li>Have a minimum of 2 year of experience as a IT Service Desk employee in similar environments;</li>
	<li>Have excellent English communication skills, both spoken and written;</li>
	<li>Have knowledge of ITIL processes;</li>
	<li>Are enthusiastic and eager to learn;</li>
	<li>Have strong analytical capabilities;</li>
</ul>

<p>We offer</p>

<ul>
	<li>An interesting and challenging job in a professional, international logistics organisation;</li>
	<li>For integration purposes we offer an training of 3 months at the head quarters in the Netherlands, conditions to be agreed upon;</li>
	<li>The possibility to develop yourself on the job as well as by training and courses;</li>
	<li>Competitive employee benefits.</li>
</ul>
