<p>Role purpose:</p>

<p>The purpose of this position is to work as part of the Global Operations&nbsp;Team responding to and resolving queries, requests and incidents, including the proactive monitoring of core systems. This includes &nbsp;providing support and assistance to different branches around the world, liaising with support teams, answering any helpdesk&nbsp;queries either by phone or email.</p>

<p><br />
Key Accountabilities and Responsibilities:<br />
&nbsp;</p>

<p>&middot; Responding to and logging support calls in a timely fashion</p>

<p>&middot; Monitoring essential daily functions and proactive monitoring.</p>

<p>&middot; Identify and escalate incidents requiring urgent attention</p>

<p>&middot; Provide clear shift handovers to team members.</p>

<p>&middot; Prepare activity reports at end of shift</p>

<p>Requirements:</p>

<p><br />
&bull;&nbsp;Students are graduates are welcome to apply, this position does not require previous work experience</p>

<p>&bull;&nbsp;We offer extensive training on all tasks to ensure everyone is well prepared and ready to take on job responsibilities<br />
&bull;&nbsp;Fluency in English is a must</p>

<p>&bull; German is a plus<br />
&bull; Working knowledge of MS Office</p>
