<p>For customer systems worldwide the following activities are to be carried out:<br />
-Ensure the daily operation by:<br />
Troubleshooting in case of incidents,<br />
Incident management at 3rd Level<br />
and as an escalation path for the OP4<br />
Participation in the on-call 24x7 operation<br />
-Analyzing and solving complex technical problems and errors in system environments in a module and cross-system<br />
-Responsible for the implementation of the Delivery Acceptance tests of software packets and their release for global use in the GSA operation<br />
-Generation and approval of operational scripts for the automation of technical processes<br />
-Error correction within the area of responsibility and coordination with relevant interfaces within ATOS<br />
-Independent detection of problems and recognizing initial and increasingly frequent incidents on the same subject<br />
-Responsible for the generation of &quot;root cause&quot; analyses, and for recurring error situations in the context of Problem Management<br />
-To this end, the cause of the error must be analyzed and the necessary configuration changes introduced.<br />
-Coordination and supervision of OM3 and OM4<br />
-Creation of procedures and standards as directed by OM 6<br />
-Development of workarounds and/or checking workarounds provided by other areas for effectiveness<br />
-Executing functions and responsibilities of the so-called &quot;Capacity Manager,&quot; also in customer projects<br />
o Standalone provision of the server hardware and its technical equipment (processor,<br />
RAM, hard drives) depending on the resource unit ordered by the customer with storage systems and data backup to be installed<br />
o Coordination of the Operation Managers (OM) 3 and 4 in cases such as Remote Installation/assembly/dismantling of the operating system on the server<br />
o Documenting the configuration in the AIDA workflow tool<br />
o Configuration of the server hardware from Dell, IBM, HP, Fujitsu, Oracle<br />
o Standalone installation high availability/cluster/blade server<br />
o Responsible for final inspection of the work carried out by OM3 and OM4 including</p>

<p>Independent handover of the fully installed system on the part of the OS group to the next department to complete the entire order for the customer<br />
-Importing manufacturer Patch Bundle and security Patch Bundle for the operating system, manually or tool supported by the SDC / Blade Logic software tools<br />
-Monitoring the server Spectrum/ASEASE.<br />
-Supervision of UNIX, UNIX system-based services.<br />
o For example, Xprint; OpenFT; Samba; Ldap; etc.<br />
-Generation of Changes with the customer (internal and external) and corresponding documentation in the Change Management Database, Ensuring the data consistency<br />
-Elimination of InfoSec vulnerabilities (IPINS)<br />
-Monitoring and controlling the costs according to project specifications in their responsibility area,<br />
-Personal responsibility for (partial) project management in the administrative environment<br />
p Control of the department&#39;s internal processes<br />
o Coordination of sub-heads of services<br />
o Acting as SPOC for the department in charge with the overall project management<br />
-Execution of load and performance tests<br />
-Investigating the cause of problems and related documentation<br />
-Implementation of Siemens CERT action plans according to the server type<br />
-Assessment and proper documentation of collected entries in the Reporting database software tool<br />
-Independent execution of processes relating to hardware refresh and operating system refresh<br />
-Perform pre-migration tasks on source workloads and swing environment<br />
-Perform migration tasks to migrate workloads onto Vblock platform<br />
-Perform non automated post-migration tasks on target workloads<br />
Qualifications<br />
Education: Bachelor or equivalent combination of experience and education<br />
Work experience: at least 4 years of professional experience<br />
Management: professional management (leadership)<br />
Skills/knowledge:<br />
Very good knowledge of the current Linux /Unix distributions<br />
Good knowledge of system monitoring and software distribution incl. updates<br />
Very good knowledge of clustering<br />
Programming languages: shell programming, Perl, C<br />
Knowledge of HTML / CGI is a plus.<br />
Very good knowledge of current server technologies<br />
Very good knowledge of storage technologies and their connection to Unix servers<br />
Good knowledge of server virtualization VMware ESX, Solaris Zoning, AIX Lpar<br />
Knowledge of all current flavours of Windows and/or RedHat and Suse Linux<br />
Basic operation X2X tooling like Vmware converter/Platespin Migrate/Doubletake<br />
Basic operation of vSphere<br />
Basic operation of vCenter<br />
Very good knowledge of network environment (data communication; TCP/IP)</p>

<p>Very good knowledge of the backup/recovery field<br />
Good knowledge of ITIL processes<br />
Advanced knowledge of several IT applications, IT systems, IT services or programming languages beyond their own area of expertise, and of ITIL / Project Management<br />
English language skills in speaking and writing<br />
Participation in the regular standby duty:<br />
High capacity for teamwork<br />
Initiative and flexibility<br />
Strong sense of responsibility<br />
Entrepreneurial thinking.</p>
