<p><strong>Responsibilities</strong></p>

<ul>
	<li>Ensure the consistent and effective provision of services / information to the customer base including (but not only) order management, fulfilment, problem solving, price and lead time requests and other services across all media (Telephone, mail, etc.).</li>
	<li>Check all information and guarantee their accuracy in registering orders;</li>
	<li>Analyse the orders as per the process defined to be in conformity with the sales agreements and quality procedures;</li>
	<li>Review orders for accuracy and completion and save all received orders in electronic format; archive orders in files;</li>
	<li>Proceed to changes/ amendments in the order when / if necessary;</li>
	<li>Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified;</li>
	<li>Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies&rsquo; commitment). This can involve chase planning, Warehouse or any other department involved;</li>
	<li>Act pro-actively: Inform customers about potential delays or issues related to the order;</li>
	<li>Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports); answer to basic technical questions;</li>
	<li>Provide awareness of customer complaints or any issues in the shortest lead-time. Escalates errors or mistakes as soon as identified, put the situation right and proposes correctives actions;</li>
	<li>Develop a &ldquo;Commercial&rdquo; attitude: Generate leads for sales force through active listening and probing for customer requirements and opportunities;</li>
	<li>Create reports for the sales force;</li>
	<li>Ensure communication with his/her management line is clear and focused, with Customer always represented fairly and accurately;</li>
	<li>Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with ASCO Policies en standards;</li>
	<li>Contribute to back up and organisation specific for critical business processes;</li>
	<li>Replace other team members when necessary in order to maintain the level of service / Offer assistance to any team member when necessary;</li>
	<li>Contribute to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required;</li>
	<li>Ensure Health and safety compliance as per standards under local law;</li>
	<li>Develop wide market knowledge and ensure a keen awareness of ASCO products portfolio offering;</li>
	<li>Any additional task in relation with customer.</li>
</ul>

<p>&nbsp;</p>

<p><strong>Requirements</strong></p>

<ul>
	<li>College/University degree;</li>
	<li>1 year of experience in a similar role;</li>
	<li>Experience of working in an ERP system;</li>
	<li>Language: English &ndash; upper-intermediate level;</li>
	<li>Proactive, attentive to details, well organized, team-player; customer oriented;</li>
	<li>Ability to work under time pressure and multi-tasking.</li>
</ul>
