<p><strong>Si tu&nbsp;:</strong><br />
&bull; As un tr&egrave;s bon niveau de fran&ccedil;ais<br />
&bull; Aimes mettre &agrave; profit ton savoir-faire pour aider les clients dans l&rsquo;utilisation des services&nbsp;<br />
<br />
Viens rejoindre notre groupe d&rsquo;experts dans la gestion de la relation clients !</p>

<p><strong>Responsabilit&eacute;s :</strong><br />
<br />
&bull; R&eacute;pondre aux demandes des clients en analysant leurs probl&eacute;matiques.&nbsp;<br />
&bull; Mettre en place une solution rapide et durable &agrave; la probl&eacute;matique rencontr&eacute;e tout en maintenant un excellent niveau de satisfaction client.<br />
&bull; Informer les clients sur les services et produits de l&rsquo;entreprise&nbsp; et les accompagner dans l&rsquo;utilisation de leurs services via les canaux : mail, chat et appel.</p>

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 </o:OfficeDocumentSettings></xml><![endif]--><strong>Moyens et r&eacute;mun&eacute;ration :</strong><br />
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<p><strong>Rejoindre Webhelp c&rsquo;est :</strong></p>

<p>Webhelp est un acteur global de l&rsquo;externalisation des processus m&eacute;tiers (BPO), sp&eacute;cialiste de l&rsquo;exp&eacute;rience client, de la gestion des paiements, des ventes et des services marketing &agrave; travers les canaux voix, sociaux et digitaux. Pr&eacute;sent dans 26 pays avec plus de 35 000 collaborateurs, notre ambition est d&rsquo;am&eacute;liorer la performance de nos clients en concevant des solutions qui vont transformer durablement leurs mod&egrave;les op&eacute;rationnels et apporter un avantage comp&eacute;titif.</p>

<p>Nos clients sont parmi les entreprises les plus dynamiques au monde comme Sky, Shop Direct, BouyguesTelecom, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors ou Valentino.</p>

<p>Bas&eacute;e &agrave; Paris, l&rsquo;entreprise a vu ses revenus progresser de plus de 250% au cours des quatre derni&egrave;res ann&eacute;es : principalement en investissant sur l&rsquo;humain, et en proposant &agrave; ses clients un accompagnement &agrave; valeur ajout&eacute;e pour r&eacute;pondre aux d&eacute;fis d&rsquo;un monde multicanal.</p>

<p>Webhelp est d&eacute;tenu par son management et depuis f&eacute;vrier 2016 par KKR, un fond d&rsquo;investissement d&rsquo;envergure mondiale.</p>

<p>Au quotidien, 35&nbsp;000 collaborateurs sont au contact des consommateurs dans plus de&nbsp;81 sites de production r&eacute;partis dans 26 pays : France, Belgique, Roumanie, Portugal, Italie, Suisse, Autriche, Allemagne, Pologne, R&eacute;publique Tch&egrave;que, Pays Bas, Maroc, Alg&eacute;rie, Royaume-Uni, Afrique du Sud, Madagascar, Turquie, Inde, Suriname, etc.</p>

<p>Une entreprise certifi&eacute;e &laquo;&nbsp; GREAT PLACE TO WORK &raquo; et&nbsp; &laquo; EUROPEAN BUSINESS AWARD &raquo;, lab&eacute;lis&eacute;e LRS qui place l&rsquo;humain au c&oelig;ur de la relation client.</p>

<p>Webhelp est un groupe dynamique, qui &eacute;volue constamment dans le respect de ses valeurs que sont&nbsp; l&rsquo;unit&eacute;, l&rsquo;exemplarit&eacute;, la reconnaissance, l&rsquo;engagement et le Wahou.</p>

<p><strong>Webhelp Romania c&rsquo;est :</strong></p>

<p>Le 1er employeur francophone en Roumanie, avec plus de 2000 collaborateurs sur les six centres r&eacute;partis sur 4 villes&nbsp;: Bucarest, Ploiesti, Iasi et Galati. En 2016,&nbsp; Webhelp ouvre ses portes &agrave; Iasi et de nouvelles opportunit&eacute;s de carri&egrave;re seront ouvertes.</p>
