<p><strong>VERTIV</strong>, formerly known as Emerson Network Power&nbsp;is the world&rsquo;s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for&nbsp;power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.<br />
<br />
<strong>What we deliver</strong><br />
Hardware, software and services that are intelligent, resilient and rapidly deployable for:&nbsp;</p>

<ul>
	<li>Data Centers</li>
	<li>Communications Networks</li>
	<li>Healthcare Facilities</li>
	<li>Industrial Facilities</li>
</ul>

<p><strong>Out footprint in Cluj-Napoca</strong><br />
In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by: &nbsp;</p>

<ul>
	<li>Developing a deep understanding and cohesion with its business units;</li>
	<li>Creating enough mass to provide consistency of service and allowing the ability to leverage people &amp; expertise;</li>
	<li>Creating centers of excellence with specific skill sets;</li>
	<li>Focusing on continuous improvement and a performance management-oriented mindset&nbsp;;</li>
	<li>Providing a career vision for its employees.</li>
</ul>

<p>For more information, please access the link below:<br />
https://www.vertivco.com/en-us/about/</p>

<p><strong>Responsabilities:</strong></p>

<ul>
	<li>Provides IT technical support for hardware/software problems via phone and e-mail. Redirects or escalates complex technical problems to the 2nd level support or other specialized teams;</li>
	<li>&nbsp;Provides telephony support (PBX/fixed line/mobile) and performs necessary account changes. Solves extension and v-mail problems. Assists the users in changing their passwords and provides training for accessing and using e-mail.</li>
	<li>Researches and documents hardware and software solutions for the problems raised by the end users.</li>
	<li>Software deployment and monitoring. Installs and provides technical support for a variety of Microsoft and Cisco tools, including the MS Office Suite;</li>
	<li>Performs first level troubleshooting for company applications (Oracle E-Business Suite, Cognos, Data Serv and more), by: managing user access (account creation, password resets), checking network or browser setting, installing plug-ins, use defined error message documentation;</li>
	<li>Registers, monitors and documents the whole support process, including all the actions, phone calls, e-mails (be they positive or negative), from request to the final solution, in the dedicated ticketing application;</li>
	<li>Is responsible for training users (via phone or e-mail) on correct usage of hardware and software tools;</li>
	<li>Ensures that any activity, task and responsibility required by the role in terms of International Trade Compliance regulations is managed and performed in full compliance with the company&rsquo;s ITC Certification program.</li>
</ul>

<p><strong>Requirements:</strong></p>

<ul>
	<li>University degree or equivalent IT or working knowledge;</li>
	<li>Previous experience working in an IT Support role;</li>
	<li>Passionate about IT;</li>
	<li>Fluent English language, Italian or French is a big plus;</li>
	<li>Experience in business software and hardware technical support via phone or e-mail to users;</li>
	<li>Experience with desktop operating systems and applications - Exchange, Outlook, Windows/ Office products, Active Directory environment, Remote Desktop Connection tools, etc.;</li>
	<li>Good knowledge of hardware, including desktops, laptops and their components;</li>
	<li>Problem solving and Organizational skills;</li>
	<li>Hard worker, willing to learn new things and new technologies, team player.</li>
</ul>
