<p>REQUIERMENTS:<br />
- Good Portuguese and English language skills both verbal and written,<br />
- Professional telephone manner,<br />
- Basic experience in MS Office, MS based applications,<br />
- Basic technical support experience an advantage but not necessary,<br />
- Flexible, well-motivated team player, ability to work under pressure.</p>

<p>POSITION PURPOSE AND SCOPE OF WORK:<br />
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,<br />
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,<br />
- Proactive flagging incidents where no knowledge solution was found,<br />
- Meeting or exceeding the level of Service when responding to all incoming incidents,<br />
- Accurate and timely hand off to other resolving teams.</p>
