<p>Job Description</p>

<p>The Retail Business Services Team in Romania is responsible for providing support to Amazon websites. The team&rsquo;s activity supports several processes such as:</p>

<p>1. Contributing to ensure that the Amazon websites content is accurate and up to date.</p>

<p>2. Investigating and helping resolve various problems that appear on the supply chain.</p>

<p>As a Catalog Associate your tasks will include:</p>

<p>- Populating and proposing content for the product catalogs on the Amazon websites;</p>

<p>- Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;</p>

<p>- Participating in the identification and correction of catalog errors; investigating catalog related complaints;</p>

<p>- Creating reports regarding work received and work performed;</p>

<p>- Resolving problems that appear on the supply chain and help improve inventory health.</p>

<p>In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as:</p>

<p>- Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;</p>

<p>- Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;</p>

<p>- Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;</p>

<p>- Flag any updates received from stakeholders on process to Lead/Manager;</p>

<p>- Training and mentoring other Associates;</p>

<p>- Participate in process related meetings/calls.</p>

<p>Basic Qualifications</p>

<p>- Bachelor&rsquo;s degree in any discipline is preferred; business or technical background is considered an advantage;</p>

<p>- 1 &ndash; 2 years of work experience or background in data-driven business operations processes is considered an advantage.</p>

<p>Skills:</p>

<p>- Strong written and oral communication skills in both English and Spanish;</p>

<p>- Good working knowledge of MS Office; MS Excel proficiency is an advantage;</p>

<p>- Very good knowledge and experience in internet navigation and research &ndash; finding information about large amounts of data in a timely manner.</p>

<p>Ability to:</p>

<p>- Multitask in a fast paced environment;</p>

<p>- Operate in the system with the speed and accuracy necessary to meet departmental standards;</p>

<p>- Dive deep into a problem, perform &lsquo;Root Cause Analysis&rsquo; and identify constraints to recommend a solution;</p>

<p>- Maintain composure in critical situations and communicate clearly with both internal and external customers.</p>

<p>Demonstrate:</p>

<p>- Passion for delivering great customer experience;</p>

<p>- Strong interpersonal &amp; communication skills;</p>

<p>- Excellent listening skills;</p>

<p>- Excellent Data Accuracy skills;</p>

<p>- Eye for Detail;</p>

<p>- Commitment to meet Deadlines.</p>

<p>Critical Qualities / Characteristics:</p>

<p>- Practical ideas;</p>

<p>- Pace of implementation &amp; consistency in performance.</p>

<p>Preferred Qualifications</p>

<p>-Excellent skills in MS Office;</p>

<p>-Strong experience in dealing with processes and large amount of data.</p>
