<p>Role purpose:</p>

<p>This is a great opportunity for a Junior or someone looking to get their foot in the door of IT! You will be working as part of our Global Service Centre here at STA Travel and get immediate exposure to working on a global scale.&nbsp; To work as part of the Global Service Desk Team responding to and resolving IT support requests and incidents, including the proactive monitoring of core systems. Providing cover and support to all users in the STA and external customers. Liaising with 2nd/3rd support teams and 3rd party suppliers to obtain successful resolution of Incidents.</p>

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<p>Key Accountabilities and Responsibilities:</p>

<p>&middot; To assist with the management and communication of all major incidents logged within Global STA Travel Group</p>

<p>&middot; Responding to and logging support calls in a timely fashion</p>

<p>&middot; Monitoring essential daily functions and proactive monitoring.</p>

<p>&middot; Maintaining and expanding a knowledge base.</p>

<p>&middot; Ensure that agreed service levels are met for all incidents</p>

<p>&middot; Escalating problems to third party suppliers (English)</p>

<p>&middot; Identify and escalate incidents requiring urgent attention</p>

<p>&middot; Keeping employees updated on the progress of calls in accordance with agreed priority and SLA</p>

<p>&middot; Support of Microsoft Office products</p>

<p>&middot; Able to work a shift roster which will involve working various shift patterns covering 24 hours 7 days a week.</p>

<p>&middot; Provide clear shift handovers to team members.</p>

<p>&middot; Prepare activity reports at end of shift</p>
