<p><em>The IT ERP Analyst supports users with day-to-day issues in the ABAS ERP system to the various departments of high-quality, custom-engineered towing, trailering, cargo management and other related accessory products. The position requires a self-motivated individual, who can manage workload and who has solid IT technical skills and acumen. The ideal candidate must be customer-service oriented with a drive to help users in a timely fashion. The position reports to the IT Service Desk Manager.</em></p>

<p><strong>RESPONSIBILITIES</strong></p>

<ul>
	<li>Receive, track, manage notifications and requests, and provide ABAS system support for internal users on-site and remotely.</li>
	<li>Responsible for troubleshooting and resolving issues in the ABAS system</li>
	<li>Review and analyze effectiveness and efficiency of the ERP system including master data set up and business use of the system</li>
	<li>Support users in a variety of modules including MRP, shop floor, procure to pay, order to cash processing, and financials</li>
	<li>Support EDI transactions such as forecasts, purchase orders and ASNs</li>
	<li>Train users with efficiencies in system processing</li>
	<li>Support bar code labels and RF scanner integration</li>
	<li>Support peripheral systems such as shop floor packaging systems</li>
	<li>Manage work queues and balance priorities</li>
	<li>Ensure master data integrity for input and reporting capabilities</li>
	<li>Ensure security and service standards are met</li>
	<li>Create and modify related documentation and recommends process improvements including system/business workflows</li>
	<li>Work closely with the business and other IT members to ensure proper system maintenance and to provide automated solutions</li>
	<li>Create queries and standard reports from Linux</li>
	<li>Perform miscellaneous job-related duties as assigned</li>
</ul>

<p><em><strong>ACCOUNTABILITY:</strong></em></p>

<p>This position is accountable for fully meeting the regional needs, including:</p>

<ul>
	<li>Flexibility &ndash; Ability to work in accordance with the demands of the business</li>
	<li>Ensure data security and data privacy</li>
	<li>Collaboration &ndash; ability to collaborate with functionally and geographically dispersed teams</li>
	<li>Drive productivity - stay current with the latest technology to capture productivity improvements enabled by advances made</li>
</ul>

<p><strong>QUALIFICATIONS</strong></p>

<ul>
	<li>Minimum two years experience in supporting users in the ABAS system is required, and experience in Romania localization for accountancy is a plus. Experience in an additional ERP system is also a plus</li>
	<li>Technical diploma</li>
	<li>Experience in helpdesk software such as ManageEngine</li>
	<li>Ability to work on multiple assignments at the same time</li>
	<li>Positive team player with ability to work individually and in a team environment</li>
	<li>Skill in organization and attention to detail</li>
	<li>Customer service experience</li>
	<li>EDI transactional experience</li>
	<li>Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.</li>
	<li>Flexibility in responding to job demands</li>
	<li>Knowledge of current technological developments/trends in area of expertise.</li>
	<li>Fluency in Romanian and strong English language skills</li>
</ul>

<p>&nbsp;</p>
