<p>When you say LEONI you say tradition, inovation, passion, exellence. Even if you start your carrer or you are a true proffesional we offer you the perfect enviroment in which you can grow as an individual, to build lasting relationships and develop your personal and professional skills. You&rsquo;ll be constantly learning, and your ideas will be welcomed in an atmosphere of collaboration and teamwork. We belive in endless oportunities! Limits exist only in your mind and to overcome them we are more than willing to invest in you. Your succes it&rsquo;s the guarantee for our future.<br />
<a href="http://d4w4s6q5wbymu.cloudfront.net/LEO-18495-Motive-Taleo_960x300x_72dpi_en_HL05_G-02.jpg">http://d4w4s6q5wbymu.cloudfront.net/LEO-18495-Motive-Taleo_960x300x_72dpi_en_HL05_G-02.jpg</a></p>

<p><strong>Y<strong>our Challenge</strong></strong></p>

<p>Service-oriented face to the business receiving, answering and dispatching customer requests;<br />
Independently performs general supporting tasks / processes;<br />
Adherence to working instructions and other operational documentation;<br />
Answering customer questions in the area of payroll accounting, master data, document management, organizational management, training administration and recruitment;<br />
Deliver Tier 1 specific service products according to the SSC service catalogue;<br />
Service-oriented advice to clients;<br />
Maintain request management system and back-end systems according to the work instructions;<br />
Forwarding of complex requests to the specialized SSC teams;<br />
Pro-active development of potential customers requests;<br />
Maintenance and further development of the knowledge base;<br />
Schedule appointment between client, SSC team or HR;<br />
Support compliance to specified standards.</p>

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<p><strong>Your Profile</strong></p>

<p>University (BS or Master) degree;<br />
Minimum 1 year experience in SSC / BPO / Call center environment (preferable in HR services area) or minimum 3 years in HR function;<br />
Standard office applications skills (advanced), SAP expertise (preferred), other relevant business software;<br />
English (advanced) &ndash; mandatory; Other language skills dependent on operational assignments;<br />
Service delivery professional: proven track record of performing service delivery activities in a professional environment;<br />
HR Administration (Master Data, Payroll, Training, Recruitment) &ndash; preferred;<br />
Compensation (Wages and salaries, labor, tax and insurance law, collective labor agreements, etc.) &ndash; preferred;<br />
Process mapping and documentation skills &ndash; preferred.</p>
