<p><strong>Job Description Summary</strong><br />
The Language Coordinator is the first contact point for language quality issues on the account and supports the PMs and translation teams. S/he monitors quality and follows up on quality concerns and executes the language quality strategy for the account. This is a client-facing and vendor facing role.<br />
<br />
<strong>Job Description</strong><br />
Reporting</p>

<ul>
	<li>Produce quality reports with raw data obtained from Welocalize&rsquo;s system following defined process</li>
	<li>Create pivot tables to show fail rates, error trends and other data, as needed</li>
	<li>Create comparative reports upon request</li>
	<li>Create and maintain internal trackers</li>
	<li>Produce and contribute to client-facing presentations for QBRs</li>
</ul>

<p>Vendor test translations</p>

<ul>
	<li>Identify suitable contents for test translations and create test kits upon request</li>
	<li>Evaluate LQA results from vendor test translations</li>
	<li>Assess CVs and resource information from vendors and provide input on suitability</li>
</ul>

<p>Certification program</p>

<ul>
	<li>With support from the PM and TPM, manage the client self-certification program</li>
	<li>Create and maintain information in client&rsquo;s system and Welocalize&rsquo;s system</li>
	<li>Provide feedback to client and Welocalize&rsquo;s account team</li>
	<li>Monitor certification status of all resources</li>
</ul>

<p>Training and support</p>

<ul>
	<li>Provide on-boarding training to new vendors</li>
	<li>Provide tool training to linguists</li>
	<li>Provide day to day support for translation vendors and project managers (on query management tool, translation tools and escalation tool.)</li>
	<li>Knowledge and asset management</li>
	<li>Create and maintain instructions for vendors on processes, usage of tools, etc.</li>
	<li>Create and document workflows for language coordination team</li>
	<li>Assess and give feedback on client style guides and glossaries</li>
	<li>Assess and give feedback on client on process improvements and automation potential</li>
	<li>Author and send mass communication to vendors pertaining to process or account-specific changes</li>
</ul>

<p>Communication</p>

<ul>
	<li>With support from the PM and TPM, organize and host meetings between translation vendors and 3rd party reviewers</li>
	<li>With support from the PM and TPM, organize and host calls with client quality stakeholders and client reviewers</li>
	<li>Participate in meetings with vendors to discuss issues and improvement plans</li>
	<li>Participate in weekly meetings with the account team</li>
	<li>Provide input on tools and processes upon request</li>
	<li>Participate in meetings with the client as required</li>
	<li>Participate in QBRs upon request</li>
	<li>Fail follow-up with vendors</li>
	<li>Monitor client review results and follow-up with vendors on projects where quality expectations are not met</li>
	<li>Analyze RCAs provided by vendors and request clarification as necessary</li>
	<li>Provide support to vendors with regards to preventive and corrective actions</li>
</ul>

<p>LQA (Language Quality Assessment)</p>

<ul>
	<li>With support from the PM and TPM, define LQA schedules and plans</li>
	<li>Analyze LQA scores and follow up with vendors on fails</li>
</ul>

<p>Arbitration</p>

<ul>
	<li>Educate vendors on client review/LQA arbitration workflow and best practices</li>
	<li>Provide support to vendors during arbitration process</li>
	<li>Escalate delayed replies to client review arbitrations to 3rd party review vendor or client&rsquo;s lead reviewers as needed</li>
</ul>

<p>Escalations</p>

<ul>
	<li>Manage quality escalations from the client/PMs</li>
	<li>Manage escalations from vendors</li>
	<li>Escalate as necessary to Welocalize Language Quality Manager/Talent Program Manager</li>
</ul>

<p>Cover for other LCs/SLC</p>

<ul>
	<li>Act as cover or backup for other LCs or Senior LCs</li>
</ul>
