<p>Technical Services and Operations (TSO) department in Steelcase seeks to empower our customers through technology to be more productive, informed, engaged and inspired.&nbsp; Our IT organization is a diverse and complex team with a lot&nbsp;of challenges and opportunities.</p>

<p>This opportunity is for a creative, adaptive individual who embraces new technology across a wide range of disciplines where a complex set of responsibilities and technical skills come together.&nbsp;</p>

<p>&nbsp;</p>

<p>The Methods, Tools and Processes team (MTP), part of the Technology Business Management group within TSO, is a new team charged with designing, building, operating and enabling horizontal management of infrastructure and applications through the use of ITIL and DevOps methodologies. This includes, but is not limited to, our service management application (Service Now), our monitoring systems, software distribution systems and our identity management technology.</p>

<p><strong>Mission</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Your role as an Application Engineer&nbsp; will include maintaining and improving the existing systems which do these integral tasks</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Responding to customer requests and designing the solutions of the future to enable IT to become a strategic defense&nbsp;for Steelcase</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Methods Tools and Processes in a global team, with a presence in Cluj-Napoca and Grand Rapids and may require occasional travel to these regions and other regions</p>

<p>&nbsp;</p>

<p><strong>Education/Experience</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Degree in Information Technology or a related field</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->2-5 years of working experience as an Application System Administrator</p>

<p>&nbsp;</p>

<p><strong>Skills/Abilities</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Working experience as an application system administrator for IT Business management systems or comparable experience (Solar Winds administration will be a plus)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Working experience in administrating Service Now or other Service management software</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Knowledge of IT Help Desk processes - incident, problem and change workflows</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Working experience in an environment which is using the ITIL methodology (ITIL Foundation certification will be considered plus)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Good understanding of SQL/DB</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Basic knowledge of Server Systems: SQL Server, Exchange Server, SharePoint Server, Terminal Server/Services (RDP)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Basic knowledge of Linux/ Unix</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Good understanding of domain management, network management and administration (Active Directory, DNS, DHCP, Firewall, Security)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Knowledge of modern Scripting and Web technologies will be considered a plus: .NET, Bootstrap, AngularJS</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Working experience in a multicultural environment</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Fluency in English - strong written and oral communication skills</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->French (medium level)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Customer-oriented skills (ability to listen), rigorous, sense of service, good interpersonal skills with internal and external customers</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Analytical skills (ability to analyze and synthesize), capacity for teamwork (team spirit), manages time and workload effectively</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Availability for international travel</p>
