<p>To complete the team from Cluj-Napoca, we are looking for a Customer Service Representative to manage internal customer relationship, initiate specific order processing workflows&nbsp; and clarify open issues on orders with customers .</p>

<p><strong>Mission:</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Confer with customers by telephone&nbsp; and interact with them, in order to capture their needs and look for solutions to answer&nbsp; their requests</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Dispatch transactional processing activities to the back / front office team</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Connect with company&rsquo;s internal Teams (Finance, Quality, Logistics) to fulfill the customer requests (specific logistics, pricing or products requirements)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Owns specific product knowledge to deliver advice or customer support</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Advise customers on issues and possible alternatives</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Owns market knowledge to create a strong customer relationship</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Treat order amendment requests&nbsp; in SAP</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Process order entry and general customer requests coming from E-mail, fax, EDI in SAP (check to ensure that appropriate changes were made to resolve customers&#39;&nbsp; needs)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Create, amend and maintain customer master data.</p>

<p>&nbsp;</p>

<p>&nbsp;&nbsp; <strong>Education/Experience</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->English &ndash; Advanced, German or French will be a plus</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->IT skills: Microsoft Office, Outlook</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Basic&nbsp; knowledge of SAP would be a plus</p>

<p>&nbsp;</p>

<p><strong>&nbsp;&nbsp;&nbsp; Skills/Abilities</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Customer Service Skills: product knowledge, quality focus, problem solving, market knowledge, listening, phone skills, analyzing information</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Knowledge of processes and organization of industry and logistics</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Owns specific language skills for the market</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Share quality &amp; general customer feedback to teams for improvement</p>

<p>&middot; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Connect back with the customers about issues and improvement plans.</p>
