<p><strong>Design the Future</strong><br />
At Steelcase, we believe the places where people work, really matter. Great places can inspire, accelerate innovation, enhance wellbeing and connect people to each other and to the purpose of their organization. By studying how people work and by bringing human insights to the places where they work, we help organizations to achieve a higher level of performance.<br />
&nbsp;</p>

<p><strong>We&rsquo;d like to invite you to begin a journey with us.</strong><br />
In 2011, we opened a new Business Center in one of the most vibrant cities in Romania &ndash; Cluj-Napoca. We provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations, supporting Europe and North America.</p>

<p>We&rsquo;d like to invite you to become a member of our Steelcase team and work for a global leader in one of our inspiring spaces.</p>

<p>Job vacancy</p>

<p><strong>Application Support Specialist / Easy ComS</strong><br />
&nbsp;</p>

<p><u>Technical scope</u><br />
The Software (EasyComS) is designed as a client-server system. It contains an SQL database, third party-software such as graphic product configurator, report engine, electronic document management, web services supporting electronic data interchanges.</p>

<p>The Software is running on standard Microsoft Operating systems: XP, 7, Server 2003, 2008 R2, Terminal server and Citrix farm.</p>

<p><u>Functional scope</u><br />
Software functions support international trades: currencies, languages for editing commercial and logistic documents in 32 languages and retailer&rsquo;s organizations (Salesforce, sales managers, order managers, logistics specialists, finance teams).</p>

<p>Software functions support master data management, quote processing, sales order management from procurement, deliveries to customer billing and accountability (Accounts Receivable - Accounts payable).</p>

<p><u>Geographical scope</u><br />
The geographical scope of users is Europe, Middle-East and Africa (EMEA) region.<br />
Users are Steelcase Dealers, Steelcase subsidiaries and Steelcase employees.</p>

<p><u>Position Description:</u><br />
Steelcase develops and provides a quotation and order fulfillment tool to its dealers and subsidiaries in EMEA; there are more than 150 system instances and 1 200 users.</p>

<p>A dedicated team is in place to provide expertise and assistance to end-users on both technical and functional questions. Technical and Functional Support Specialist will be member of this team.</p>

<p><strong>Primary Responsibilities:</strong><br />
<u>Technical support</u></p>

<ul>
	<li>Software installation</li>
	<li>System configuration and settings</li>
	<li>Tests and validation of software releases</li>
	<li>Software license administration</li>
	<li>Report customization</li>
	<li>Assistance to Integrators during integration and migration projects</li>
	<li>Creation and maintenance of procedures</li>
</ul>

<p><strong>Functional support</strong></p>

<ul>
	<li>Provide functional assistance on day to day calls</li>
	<li>Provide functional assistance on projects requiring customization, changes and training</li>
	<li>Provide trainings - using the Steelcase electronic catalogue.</li>
</ul>

<p>In addition to technical and functional support, support specialist will also have to perform the following activities linked to catalogue management:</p>

<ul>
	<li>Test of new catalogue installations</li>
	<li>Assistance on catalogue installation and settings</li>
	<li>System configuration for new catalogues</li>
</ul>

<p><strong>Education/Experience:</strong></p>

<ul>
	<li>Technical degree in computer science preferred</li>
	<li>1-2 years&rsquo; work experience appreciated</li>
	<li>English &ndash; advanced level</li>
	<li>French &ndash; nice to have</li>
</ul>

<p><strong>Skills/Abilities:</strong></p>

<ul>
	<li>Customer oriented (ability to listen)</li>
	<li>Good interpersonal skills both with internal and external customers.</li>
	<li>Analytical skills (ability to analyze and synthesize)</li>
	<li>Teamwork (team spirit), managing time and workload effectively</li>
</ul>
