<p><em>The IT ERP Analyst supports users with day-to-day issues in the SAP ERP system to the various departments of high-quality, custom-engineered towing, trailering, cargo management and other related accessory products. The position requires a self-motivated individual, who can manage workload and who has solid IT technical skills and acumen. The ideal candidate must be customer-service oriented with a drive to help users in a timely fashion. The position reports to the IT Director &ndash; Europe and Africa.</em></p>

<p><strong>RESPONSIBILITIES</strong></p>

<ul>
	<li>Receive, track, manage notifications and requests, and provide SAP system support for internal users on-site and remotely, including on-call support off-hours</li>
	<li>Responsible for troubleshooting and resolving issues in the SAP system</li>
	<li>Review and analyze effectiveness and efficiency of the ERP system including master data set up and business use of the system</li>
	<li>Support users in a variety of modules mainly Procure to Pay, Order to Cash processing, FICO, QM and HR. Additional support in Master Data (BOM), Inventory, Production Planning (MRP) and Production (Shop Floor) may be required</li>
	<li>Gather requirements from end users, facilitate business process discussions, and participate in solution design, documentation, configuration, test, and end user support.</li>
	<li>Work closely with the business and other IT members to ensure proper system maintenance and to provide automated solutions</li>
	<li>Assist in continuous improvement initiatives for processes, policies and procedures through statistical analysis. Continually look for ways to drive SAP best practice processes and procedures.</li>
	<li>Work as a liaison and subject matter expert between technical teams and business owners for system updates, root cause analysis, and solution recommendations.</li>
	<li>Analyze business cases to measure adherence to standardized practices and data governance standards.</li>
	<li>Make configuration changes and prepare development work for transport</li>
	<li>Support user set up in role-based security</li>
	<li>Train users with efficiencies in system processing</li>
	<li>Manage work queues and balance priorities</li>
	<li>Ensure master data integrity for input and reporting capabilities</li>
	<li>Create and modify related documentation and recommends process improvements including system/business workflows</li>
	<li>Create queries and standard reports</li>
	<li>Perform miscellaneous job-related duties as assigned</li>
</ul>

<p><em><strong>ACCOUNTABILITY:</strong></em></p>

<p>This position is accountable for fully meeting the regional needs, including:</p>

<ul>
	<li>Flexibility &ndash; Ability to work in accordance with the demands of the business</li>
	<li>Ensure data security and data privacy</li>
	<li>Collaboration &ndash; ability to collaborate with functionally and geographically dispersed teams</li>
	<li>Drive productivity - stay current with the latest technology to capture productivity improvements enabled by advances made</li>
</ul>

<p><strong>QUALIFICATIONS</strong></p>

<ul>
	<li>Minimum two years experience in supporting users in the SAP commercial system is required.</li>
	<li>Technical diploma</li>
	<li>Experience in helpdesk software</li>
	<li>Ability to work on multiple assignments at the same time</li>
	<li>Positive team player with ability to work individually and in a team environment</li>
	<li>Skill in organization and attention to detail</li>
	<li>Customer service experience</li>
	<li>Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.</li>
	<li>Flexibility in responding to job demands</li>
	<li>Knowledge of current technological developments/trends in area of expertise.</li>
	<li>Strong English and German language skills</li>
</ul>

<p>&nbsp;</p>
