<p>Ideal Candidate</p>

<p>We are looking for new members to join our Customer Service team for Property Shark, a brand of our parent company, Yardi Systems Inc. Property Shark is a website offering real estate professionals and home buyers in-depth information on any property in the U.S.</p>

<p>This position requires a mix of customer service activities and it represents a great opportunity for anyone with excellent English skills. If you also love helping people in a friendly yet professional manner, well, this might just be the job for you. As a member on our team, you will answer customer calls, which can range from trouble with printing to reports of bugs on our web site. Sometimes you will call users whose subscriptions are ending and offer them a renewal. Other times you will contact customers who have not subscribed and offer them a subscription.</p>

<p>Ideal Candidate:&nbsp;<br />
&bull; Excellent communication skills in written and spoken English&nbsp;<br />
&bull; Good interaction skills<br />
&bull; Assist customers in a patient, friendly manner<br />
&bull; Very good organizational skills and ability to work in a team<br />
&bull; Problem solving and analytical skills<br />
&bull; Previous call-center experience is an advantage<br />
&bull; Availability to work weekends</p>

<p>Job description</p>

<p>Daily responsibilities consist of a combination of customer support and sales activities. Communication with customers is done mainly by phone. Additionally, the representative needs to communicate via email and live chat. The main workflow is connected to inbound and outbound calls.</p>

<p>The two main components of the job require specific set of skills and lead do different responsibilities, as follows:<br />
&bull; Offering live guidance for the products, ranging from assistance offered to new customers to more advanced assistance required by experienced users<br />
&bull; Offering support for any browser-related issues, exporting and printing<br />
&bull; Bug troubleshooting, reporting and follow-up<br />
&bull; Handling customer complaints and feedback</p>

<p>Currently available shift:<br />
&bull; 4.00 pm to midnight, Tuesday to Saturday</p>

<p>Salary is competitive with the market.</p>

<p>Benefits:<br />
Friendly, young, professional and fun are just some of the words people use to describe the work-environment at Yardi. As a Yardi employee you are encouraged to share your ideas, overcome challenges as a team, and make the best products in the industry. To achieve this, we have created an environment that is relaxed and positive.<br />
Yardi employees benefit from a private health insurance and services discounts, such as public transportation or parking subscription discounts.<br />
Plus, you will get to work in one of the newest business centers in Cluj-Napoca, The Office.</p>
