<p>If you are a very good communicator in English with previous aptitude or experience in call center and open to interact in a multicultural environment, then join our team!</p>

<p>We are looking for outstanding Call Center Specialists ready to collaborate with our team 24/7 support in monitoring &amp; closing open orders of customer and to ensure timeline delivery.</p>

<p><strong>Requirements:</strong></p>

<p>- A successfully completed university degree<br />
- Excellent English communication skills both written and spoken<br />
- Great advantage for a second language such as German or French<br />
- Working in a multinational company is an advantage<br />
- Must have a friendly, helpful personality enabling one to handle stress effectively<br />
- Very good communication &amp; organizational skills are required<br />
- Strong customer service is required<br />
- Detail oriented in order to facilitate accurate completion of all required forms and procedures<br />
- Data entry validation<br />
- Working knowledge of MS Windows including Outlook, Word &amp; Excel<br />
- Previous experience in handling a Ticketing System.</p>

<p><strong>Your main responsibilities will be:</strong></p>

<p>- Obtain, monitor, track and verify overnight carrier documents in the Dispatch Tracking program<br />
- Track of all airline numbers assuring accurate passage of shipment from origin to destination<br />
- Verify document customer order to ensure there is a complete audit trail throughout delivery process<br />
- Assist in researching inventory issues for time sensitive premium service deliveries<br />
- Escalate issues concerning Network Partners if information is not provided in due time<br />
- Assist with overflow processing of customer electronic orders when necessary<br />
- Take responsibility for the distribution or processing of emailed and faxed orders.</p>

<p>To GCI you can enjoy a positive and friendly work-environment where you are encouraged to exceed challenges as a team, as well to provide the best service!</p>
