<p>KeepCalling has an excellent career opportunity for its&nbsp;<strong>Travel Division, Flying.com.</strong> We&rsquo;re looking for an <strong>Online Travel Specialist</strong>&nbsp;that loves helping people manage their bookings and improve their travel experience, using our services on Flying.com, Staying.com &amp; OnlyCars.com. The ideal candidate is a team player that will bring customer support to the next level and will cultivate bonds between brands and customers.<br />
<br />
<em><strong>This position is ONLY available at our Sibiu location. Please do not apply if you are not able to relocate to Sibiu.</strong></em></p>

<p><strong>Here&rsquo;s what you&rsquo;ll bring to the table:</strong></p>

<ul>
	<li>- Fluency in English is mandatory. A secondary language is a plus;</li>
	<li>- Previous experience interacting with customers, whether this be from a customer support or user support role or work within the service or hospitality industry;</li>
	<li>- Strong verbal and written communication skills; the ability to communicate with customers and external parties on behalf of the organization;</li>
	<li>- Fast and correct typing skills, good general computer skills and office type software savvy;</li>
	<li>- Telephone, chat and email etiquette skills;</li>
	<li>- An empathetic yet persuasive manner and the confidence to conduct negotiations.</li>
</ul>

<p>Your role will have a huge impact on the success story of our company.<br />
<br />
<strong>If you&rsquo;re up for the challenge, you&rsquo;d be:</strong></p>

<ul>
	<li>- Answering questions, concerns and billing inquires, developing and sustaining productive customer relationships;</li>
	<li>- Using our proprietary customer relationship management (CRM);</li>
	<li>- Handling outbound and inbound calls; assisting with users&rsquo; bookings or listening to feedback regarding new features or errors that appear on our page, you will always have to communicate in a manner that is caring, professional and helpful;</li>
	<li>- Providing telephone, chat and email support to customers;</li>
	<li>- Assisting customers with processing their online orders and troubleshooting problems;</li>
	<li>- Identifying and escalating priority issues;</li>
	<li>- Checking order attempts and assess fraud risk;</li>
	<li>- Suggesting improvements we can make to our current processes and assist with projects to drive user support forward.</li>
</ul>

<p><strong>Why join us?</strong><br />
<br />
Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented people you&rsquo;ve ever met.<br />
<br />
Also, we offer:</p>

<ul>
	<li>- Competitive salary and other benefits;</li>
	<li>- Modern work space in a brand new office building and a business laptop;</li>
	<li>- Medical benefits at Polisano;</li>
	<li>- Balanced schedule without overnight shifts;</li>
	<li>- Open and collaborative environment encouraging professional development;</li>
	<li>- Exposure to an international environment in a company with multifaceted global operations.</li>
</ul>

<p><strong>Flying.com is now&hellip;</strong><br />
<br />
Flying.com is the travel service created for customers who want global reach and freedom of choice - complemented by easy, fast and smart online booking. Whether you are a careful planner or an impulsive one, we make online booking easier, no matter where you are and what device you use.<br />
<br />
Our Mission:<br />
<br />
<u><em>&quot;We offer multiple travel choices that empower customers to create their own journey through fast &amp; easy interfaces.&quot;</em></u><br />
<br />
<strong>Flying.com started in November 2014 as a dedicated team inside KeepCalling, looking to grow a leading brand in online travel.</strong><br />
<br />
Starting off as a white label reseller, we developed our proprietary website, flight search, recommendation and booking engine serving a worldwide audience on Flying.com. All the while, our team grew into a great mix of enthusiasts and specialists in areas like mobile, web, servers, online marketing and travel, ensuring a solid basis for further development.<br />
<br />
The new company was set up as Flying LLC in 2016, continuously developing its relationships with top integrators and providers. We launched a new version of onlycars.com with top car rentals from a mix of global and local providers.<br />
<br />
As we continuously develop our own audience, we continue to offer top travel services to the ethnic audiences from KeepCalling, MobileRecharge and over 50 ethnic website such as PhoneIndia.com, HablaCuba.com or CzescPolska.com.</p>
