<p>Purpose of Role</p>

<p>To provide advice, support and to manage all non-group enquires and bookings in the most effective and cost efficient way, Deal with Administrative tasks for agencies and any clients requiring assistance in English and German/Italian and action any booking requests.&nbsp; Undertake activities relating to any booking, ensuring you deliver excellent customer service at all times.</p>

<p>Duties and Responsibilities</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Receive non-group enquiries and booking requests on a daily basis from the agents, affiliates and sales offices via in-house computer system, telephone, email or fax</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Prioritize the work load according to deadlines, arrival dates specified service standard requirements</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Acknowledge all enquires and requests however received within specified service standard requirements</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Update the IT system with bookings and other information</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Research appropriate suppliers including the utilization of non-contracted suppliers (hotels) wherever appropriate</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Contact suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Negotiate the best possible rates and conditions</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Provide suitable alternatives when required</p>

<p><strong>&nbsp;Experience, Qualifications,&nbsp; Training requirements</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Travel industry and/or Call Centre experience (desirable)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Experience working in a customer facing role (required)</p>

<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Fluency in spoken and written English</p>

<p>&nbsp;</p>
