<p>We would like you to:</p>

<p>&bull; Be able to proficiently communicate in English and any other European language<br />
&bull; Be reactive to requirements and a pro-active person<br />
&bull; Be self-Motivated, with a positive attitude and approach<br />
&bull; Have a detail, problem solving and customer-oriented personality<br />
&bull; Accept responsibility as an individual and work well within a team<br />
&bull; Be ready to learn new competencies &ndash; we will teach you everything you need to know about our internal tools and systems, but we need you to want to learn!</p>

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<p>We offer:</p>

<p>&bull; Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!<br />
&bull; Work for a global company with global opportunities<br />
&bull; A challenging and dynamic workflow, ability to apply previous knowledge and learn new skills.<br />
&bull; A various range of company benefits:<br />
- trainings<br />
- performance bonuses<br />
- gym and private medical subscription<br />
- meal vouchers<br />
- additional vacation days<br />
- working in a leading technology and service providing company<br />
- developing knowledge of automotive industry processes<br />
- learn the best practices in client relationship management</p>

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<p><br />
As a Junior Customer Service Associate:<br />
- proactively contact customers when issues in various applications may affect delivery commitments<br />
- document support efforts/ steps and record customer information in a tracking tool<br />
- understand customer needs in order to recommend appropriate solutions<br />
- develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators &ndash; Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)<br />
- Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction<br />
- update the customers, following up on solutions and communicate in a timely, professional and complete manner.<br />
- act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead<br />
- deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material</p>

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