<p>Technical Services and Operations (TSO) department in Steelcase seeks to empower our customers through technology to be more productive, informed, engaged and inspired.&nbsp; Our IT organization is a diverse and complex team with a lot of challenges and opportunities.&nbsp;&nbsp; This opportunity is for a creative, adaptive individual who embraces new technology across a wide range of disciplines where a complex set of responsibilities and technical skills come together.</p>

<p>&nbsp;</p>

<p>The main role for the Server Engineer is to provide operational support for all Server (Physical and Virtual), Backup and Storage Infrastructure in order to keep the IT environment operating and performing at high level.</p>

<p>&nbsp;</p>

<p><strong>Mission:</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Monitors and troubleshoots server performance and throughput problems</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Uses analysis tools, monitoring and troubleshooting&nbsp; software packages and other hardware and software oriented tools to diagnose and correct server performance and connectivity problems, performs appropriate tuning operations</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Monitors network performance, provides troubleshooting operations for network performance and connectivity problems and implements appropriate tuning operations&nbsp;&nbsp;</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Provides advanced troubleshooting operations for wide area network and applicable telecommunications services for performance and connectivity problems</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Performs ongoing updates and enhancements to the desktop or server environment and provides troubleshooting and advanced support activities for desktop systems users</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Works with application developers and design/build teams to monitor the server and network utilization of new business applications or major changes to existing applications</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Schedules, manages and operates the daily processing of computer-based business applications in support of the corporation&#39;s business activities</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Works with the application support organization to resolve processing failures or mitigate effects of failures</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Performs technical administrative functions as appropriate to the operation of the platform, including security administration, SAN administration, backup system administration, email system administration and others as appropriate</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Performs datacenter management functions that may include physical planning, cable/wire management, power management, HVAC monitoring and reporting, and consulting with other teams and specialties in the placement of datacenter equipment.&nbsp; May also include physical installation of servers, racks, network and other datacenter equipment.&nbsp; May require infrequent heavy lifting of equipment</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Documents problems and requests within the incident/problem management system</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Responsible to escalate recovery efforts when required and monitors execution of escalation procedures</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Minimization of escalation to design/build groups by effective documentation and technical capabilities is highly desired</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Maintains technical documentation defining operational procedures and work instructions</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Performs transition management functions to migrate the operation of applications and systems from the design/build teams into the operational teams</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Provides 24 hour on call production support and troubleshooting, including nights, weekends and holiday periods</p>

<p>&nbsp;</p>

<p>&nbsp;<strong>&nbsp; Education/Experience</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Bachelor&rsquo;s Degree in Computer Information Systems or equivalent.&nbsp;&nbsp;</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->3-5 years of experience as Server Engineer</p>

<p>&nbsp;</p>

<p>&nbsp;&nbsp;&nbsp;<strong> Skills/Abilities</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Good communications skills with a strong customer focus, team player and results driven</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Fluent in English; French or German will be considered an advantage</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Good analytical, problem solving, project management and organizational skills</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Good technical curiosity &ndash; an extension of analytical and problem solving, but with an ability to figure out and understand the technology and how it works</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Specific IT Skill area should include:</p>

<p>&nbsp; &nbsp; &nbsp; Mandatory:</p>

<ul>
	<li>Logical and physical server design and architectural concepts, server hardware and software.</li>
	<li>VMware ESX, ESXi, VSphere, VSphere client and VCenter expertise.</li>
	<li>Experience as Microsoft Windows Server 20xx admin.</li>
	<li>Operating system installation, support and configuration requirements.</li>
	<li>Installation, configuration and management of storage subsystem components that make up server configurations.</li>
	<li>Familiar with IP network skills, in particular understanding basic network in a Cisco environment.</li>
</ul>

<p>&nbsp; &nbsp; &nbsp; Preferable:</p>

<ul>
	<li>Citrix&nbsp; XenApp</li>
	<li>Office 365</li>
	<li>Active Directory services</li>
	<li>SAN Storage - EMC technologies.</li>
	<li>SharePoint 2003/2007/2016 technologies</li>
	<li>Antivirus technologies</li>
	<li>Symantec&nbsp; Enterprise vault</li>
	<li>TSE/ TMG</li>
	<li>Logical and physical network design and architecture concepts.</li>
	<li>Routers, Ethernet switches and hubs, VPN&rsquo;s, cable modems, Internet firewalls, network protocol analyzers.</li>
	<li>Network addressing, naming conventions and relevant protocol and wiring standards.</li>
	<li>Interoperability requirements between data communication networks and other information technologies such as server, desktop, database and telecommunications.</li>
</ul>
