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<p>Our is a global provider of market leading multi-asset trading technology and infrastructure for buy-side and&nbsp;sell-side market participants. Trusted by over 150 of the world&rsquo;s top-tier banks and brokers, the company&nbsp;provides consistent, reliable access to the most current and innovative trading solutions available. Since&nbsp;2001, the company has established itself as one of the fastest growing technology companies in the industry.</p>

<p>In 2014 they acquired NYFIX and Metabit from the New York Stock Exchange, further expanding its product&nbsp;offering by creating one of the industry&rsquo;s largest FIX based trading communities.&nbsp;The combined company manages over 450 trading platforms daily, is connected to more than 100 of the&nbsp;world&rsquo;s leading liquidity and exchange venues and offers over 700 different FIX and API adapters. They have&nbsp;offices in New York, Toronto, London, Paris, Hong Kong, Tokyo, Singapore, Manila, S&atilde;o Paulo, Cluj and&nbsp;Sydney.</p>

<p>&nbsp;</p>

<p><strong>The Position:</strong></p>

<p>The Production Engineer is in charge of ensuring that their hosted platforms are up to the highest quality&nbsp;standards that their clients deserve. He/she is involved in the very beginning of each and every client project&nbsp;in order to ensure successful completion of the on - boarding and support process at a later stage. Frequent&nbsp;and daily customer contacts are implied let it be on an on-site or off-site basis.</p>

<p>In essence, the Production Engineer is operating in the following fields of our business:</p>

<p><strong>Platform Monitoring &amp;&nbsp;Level 2 Support</strong>:</p>

<ul>
	<li>Ensure proper daily start-up and stop of our clients&rsquo; platforms</li>
	<li>Produce daily operation status to customers</li>
	<li>Proactive / instant management of Platforms&rsquo; alerts</li>
	<li>Resolution or qualification of alerts for further Level support and analysis</li>
</ul>

<p><strong>Implementation &amp;&nbsp;Change Management</strong>:</p>

<ul>
	<li>Deployment of new Client platforms</li>
	<li>Deployment of platform enhancements / upgrades</li>
	<li>Onboarding &amp;&nbsp;certification of new clients (FIX, screen or API clients)</li>
</ul>

<p>The Production Engineer is guaranteeing to its set of clients that both their Production and Test&nbsp;environments are up to the industry standards (in terms of availability, latency, redundancy, Business&nbsp;continuity, etc.). He/she has a key role to play in ensuring that the Service Level Agreement is duly fulfilled.</p>

<p><strong>Technical Requirements</strong></p>

<ul>
	<li>You are more than familiar with the FIX protocol</li>
	<li>You have a good knowledge of Networks and Systems (Linux and Solaris)</li>
	<li>You have a fluent level of English</li>
</ul>

<p><strong>Experience:</strong></p>

<ul>
	<li>You have a previous 2 to 3 years of experience in the area of Platform Management and customer</li>
</ul>

<p>support.</p>

<ul>
	<li>You own a bachelor degree or equivalent in computer science</li>
</ul>

<p><strong>Profile</strong></p>

<ul>
	<li>Excellent client services skills (client-service minded)</li>
	<li>Strong worker, not afraid to run the extra mile to bring client satisfaction</li>
	<li>Able to communicate effectively at all levels and explain technical concepts in simple terminology</li>
	<li>Ambitious and able to work in an autonomous fashion</li>
</ul>
