<p><strong>We are Bombardier</strong></p>

<p><strong>Get on board, we can drive you further in your career!</strong></p>

<p>As the world&rsquo;s leading manufacturer of both planes and trains, we have built an extensive and diverse portfolio of winning mobility solutions. Everywhere people travel by land and in the air, a Bombardier product is ready to transport them. From category-defining business, jets and commercial aircraft designed for the challenges of today, to sleek high-speed trains and public transit that is smarter than ever.</p>

<p>Bombardier Transportation is the number one provider of rail solutions in the world. Our business holds the number one global market position in eight of the ten markets we service. Our product portfolio includes a full range of passenger rail vehicles and we manufacture locomotives, bogies, propulsion and rail control solutions, setting new standards in sustainable mobility.&nbsp;</p>

<p>The Human Resources Operations Centre is fulfilling more than 12,000 employee service requests monthly. We manage all aspects of Bombardier Transportation HR Services, as recruiting most of position in European portfolio, managing employee records and hiring documents, delivering global mobility services, implementing country training plans, functional global programs and e-learning modules and delivering monthly payroll and bonus reviews.</p>

<p>For our Human Resources Center, based in Cluj-Napoca we are looking for a:<br />
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<strong>HR Learning &amp; Development Analyst with French</strong><br />
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<strong>Your role:</strong><br />
<br />
The HR Operations Centre is responsible for all aspects of transactional HR Services in Europe. Our customers contact us via the HR Case Management Tool or by telephone with queries about payroll, records and policies or requests to update HR records, training bookings, benefits etc. Managers and HR Business Partners in our business divisions also request recruitment, organisation changes, pay changes, reports, employee status changes for joiners, leavers and transfers etc.<br />
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The HR Analysts in the Customer Services teams are responsible for dealing with all incoming HR L&amp;D service requests from Managers, Employees and HR Business Partners in our European business operations. This involves organising trainings, maintaining employee records, updating systems and escalating non-standard requests to specialist teams for action. The HR L&amp;D Analysts support a range of different HR functions and have responsibility for a geographic cluster of countries, dependent on languages.<br />
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The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR Operations, escalating any issues whilst ensuring that confidence of the customer is maintained and customer satisfaction goals are achieved.<br />
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<strong>Your challenges:</strong><br />
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- Receive&nbsp;incoming L&amp;D requests and processing these using the Case Management Tool and/or relevant HR systems<br />
- Ensure&nbsp;that the LMS systems (eHR/Sigal, BBA etc) are fully up to date with the recommended and agreed programmes<br />
- Ensure&nbsp;that i6nformation provided is complete and accurate before updating records or processing requests<br />
- Manage&nbsp;the supplier PO raising process and recharges to the business<br />
- Consolidate&nbsp;the feedback in standard reports<br />
- Follow&nbsp;the work instructions for the service/country relevant to the request and ensuring compliance with specific policies and procedures as required<br />
- Escalate&nbsp;non-standard requests<br />
- Forward&nbsp;requests with specific language/country requirements to the relevant colleagues as appropriate<br />
- Run standard and ad hoc reports on request for customers and other HR SSO stakeholders.<br />
- Identify improvement opportunities and proactively suggest and/or support their implementation.<br />
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<strong>Your Experience and Qualifications:</strong><br />
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- Good general business and company processes understanding<br />
- Typically holds 0-2 years relevant experience; knowledge of CRM, SAP HR and systems supporting training would be an advantage<br />
- Good level in Microsoft Office Applications<br />
- Excellent customer management and interpersonal skills<br />
- Good command of written and spoken French and English<br />
- Good analytical skills and attention to details required<br />
- Excellent time management and organizational skills<br />
- Ability to work independently and drive results<br />
- Positive and proactive attitude, with resilience under pressure<br />
- Ability to work in a multicultural and multidisciplinary environment</p>

<p><strong>Why work for us?</strong></p>

<p>The Human Resources Operations Center in Cluj-Napoca offers an outstanding professional environment with career development opportunities you would expect of a market leading international organisation. We are located in the center of the city and we offer an open, having a friendly working environment.<br />
Are you interested in starting an exciting career at Bombardier Transportation? If so, submit your application by visiting our&nbsp;<a href="http://jobs.bombardier.com/job/Napoca-HR-Learning-&amp;-Development-Analyst-%28with-French%29-%28mf%29-Cluj/364896900/">Career Site.</a><br />
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