<p><!--[if gte mso 9]><xml><o:OfficeDocumentSettings>
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<p>We are currently seeking a Remote Desktop Support Technician to join our team!</p>

<p>IT Desktop Technicians will be the face of IT for external customers. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems and assist with the day-to-day operations for our Customers&rsquo; IT infrastructure. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the SLA Agreements and/or project requirements.</p>

<p>Responsibilities:</p>

<p>Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, network printers and computer hardware.</p>

<p>Requirements:</p>

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<ul>
	<li>Requires 1 year experience in desktop support</li>
	<li>Knowledge of Windows environment and computer hardware and software at an intermediate level</li>
	<li>Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services</li>
	<li>Experience in Backups, Active Directory, Exchange 2007\2010, and Windows server environments</li>
	<li>Experienced in supporting smartphones (Blackberry, Android, iPhone and iPad)</li>
	<li>Excellent customer service skills, strong attention to details with excellent follow up</li>
	<li>Excellent English skills both speaking and writing</li>
	<li>Experienced with ticketing systems represents a plus</li>
	<li>Experienced with Nagios and Cacti Software represents a plus.</li>
</ul>

<p>To GCI you can enjoy a positive and friendly work-environment where you are encouraged to exceed challenges as a team, as well to provide the best service!</p>

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