<p>Company Overview Thomsons Online Benefits is a market leader in innovative technology and consultancy services related to total reward and flexible benefit programmes. Client companies include some of the world&rsquo;s best known brands across financial service, e-commerce and business services. With offices in London, Romania, Singapore and San Francisco, the company employs in excess of 450 staff with a turnover in the region of &pound;30M. Regularly appearing in the Sunday Times Tech 100 listing, Thomsons Online Benefits is a rapidly growing and exciting company with global ambition and can provide both a challenging and rewarding career.</p>

<p>Get to know us better by visiting our Cluj Facebook page: <strong>https://www.facebook.com/ThomsonsPeopleCluj</strong></p>

<p><strong>Role Outline</strong></p>

<p>Application Support Specialist to join a fast paced Technology Operations team. Experienced professional required to manage Atlassian services across company globally.</p>

<p><strong>Key Responsibilities</strong></p>

<ul>
	<li>Set up, administer and support Atlassian Tools such as: JIRA, Confluence, JIRA Service Desk</li>
	<li>Respond to, support and guide users of Atlassian tools within the company</li>
	<li>Administer Atlassian Tools instances on a day to day basis including performance tuning/scaling</li>
	<li>Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.</li>
	<li>Manage permissions for the Atlassian Tools, including project wide and issue/space/..</li>
	<li>Utilise Confluence for knowledge. Customise look and feel to match corporate branding</li>
	<li>Setup reports, dashboards and filters as well as utilise third party add-ons in JIRA and Confluence</li>
	<li>Evaluate, setup and support third party add-ons for Atlassian Tools</li>
	<li>Research Atlassian best practices for implementation</li>
	<li>Prepare and present projects to supervisor and possible other leadership</li>
	<li>Work on various projects within department</li>
	<li>Locate and define new process improvement opportunities</li>
	<li>Interact with existing vendors for support and troubleshooting</li>
	<li>Create and maintain detailed technical and user facing documentation</li>
</ul>

<p><strong>Requirements</strong></p>

<ul>
	<li>Expert level Atlassian tool administration knowledge on JIRA, Confluence</li>
	<li>Minimum of 2 years of hands‐on experience working with the Atlassian product suite, with specific focus on JIRA and Confluence as an Application Administrator</li>
	<li>Energetic and ability to work in a fast changing dynamic agile environment; strong work ethic with good time management</li>
	<li>Ability to analyse, review, and document current functionality to determine potential areas of improvement</li>
	<li>Scripting experience using one or multiple programming languages</li>
	<li>Ability to manage multiple responsibilities with tight deadlines. Ability to work and thrive in a fast‐paced environment independently or as part of a team</li>
	<li>Ability to effectively communicate and share knowledge with internal and external contacts at all levels</li>
	<li>Excellent communication skills</li>
	<li>Flexible attitude, ability to perform under pressure</li>
</ul>

<p><strong>Would be a plus </strong></p>

<ul>
	<li>Bachelor&rsquo;s Degree in Computer Science or another IT related field</li>
</ul>
