<p><strong>Consultant Order Fulfillment, Internal Orders with English and French</strong></p>

<p>To complete the team from Cluj-Napoca, we are looking for a Consultant Order Fulfilment to manage<br />
internal customers and dealer&rsquo;s relationship, initiate specific order processing workflows and clarify open<br />
issues on orders with internal parties involved (plants, scheduling, logistics, etc.)</p>

<p><strong>Mission</strong></p>

<p><strong><em>&bull;&nbsp;Customer satisfaction:</em></strong></p>

<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Handles customer orders on an accurately and timely manner in SAP<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Deals with customer amendment requests and ensures that they are handled accurately<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Process general customer requests to resolve customers&rsquo; needs<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Capture the needs through close interaction with the internal departments and look for solutions<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Pro-actively inform customers about issues and possible alternatives</p>

<p>&bull;&nbsp;&nbsp;Interact with sales team in order to get early visibility on incoming projects</p>

<p>&bull;&nbsp;&nbsp;Organize and plan deliveries for customers&rsquo; orders</p>

<p>&bull;&nbsp;Prepare the documents needed for customs export</p>

<p>&bull;&nbsp;&nbsp;Liaise between Steelcase Dealers, Sales, Specials, Factories, Logistics and other internal teams to solve dealer requests</p>

<p>&bull;&nbsp;&nbsp;Provide continuous improvement and feedback on recurrent issues</p>

<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; o Keeps a critic eye regarding the processes and escalates the issues faced<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; o Ensures pragmatic feedback about quality issues or questions received from the dealers<br />
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; o Identifies process issues and elevates for resolution</p>

<p>&bull;&nbsp;&nbsp;Respects processes and procedures defined at the departments level</p>

<p>&bull;&nbsp;&nbsp;Escalates any critical issues</p>

<p>&bull;&nbsp; Create internal performance and progress reports</p>

<p>&bull;&nbsp; Create, amend and maintain customer master data</p>

<p><strong>Required skills and competencies:</strong></p>

<p>&bull;&nbsp;Effective communicator, written and verbal. Able to organize thoughts and information before sharing</p>

<p>&bull;&nbsp;Uses interpersonal communication skills to positively interact with a variety of people</p>

<p>&bull;&nbsp;Taking prompt actions to accomplish objectives and to achieve goals; being proactive</p>

<p>&bull;&nbsp;Attention to details, customer focus, problem-solving abilities</p>

<p>&bull;&nbsp;English &amp; French advanced</p>

<p>&bull;&nbsp;German/ Italian would be a plus</p>

<p>&bull;&nbsp;IT skills: Microsoft Office, SAP will be a plus</p>
