<p>Primary duties and responsibilities:<br />
<br />
&bull; Provides direct support to the Learning and Development coordinator and Course Owner.<br />
&bull; Answers routine enquiries regarding training courses and schedules within agreed SLA<br />
&bull; Compiles data for analysis and reporting and may perform routine analyses<br />
&bull; Updates processes/ work instruction/ job aids as required<br />
&bull; Provides back-up as needed for all other team members as assigned<br />
&bull; Usage of a defined delivery process and toolset to provide consistent service to customer<br />
&bull; Adapts&nbsp;Conduent and standard processes to customer needs based upon defined course/ session scope<br />
&bull; Creates Subjects, Offerings and Programs on Learning Administration System (XLAS, CW)&nbsp;<br />
&bull; Assists and supports program managers with additional relative tasks&nbsp;<br />
&bull; General office administration and data entry duties&nbsp;<br />
&bull; Has the ability to coordinate issues proactively, accurately assess and answer general learner and program manager queries<br />
&bull; Manages learning and development tools, feeds and updates relevant data in the systems, maintains databases and records<br />
&bull; Routine helpdesk tasks - answers enquiries via email and/or telephone<br />
<br />
Specific Duties and Responsibilities:<br />
<br />
&bull; Database management / Training entry (end to end process: creation to evaluation)<br />
&bull; Co-ordinates and organizes meetings and events including booking of venues, travel arrangements, invites delegates, arranges hospitality and equipment requirements, prepares presentations and reports<br />
&bull; Liaises with the course owners and sites<br />
&bull; Organizes logistic requirements prior to all training sessions including: booking rooms and AV equipment, ordering catering, ordering printing and materials&nbsp;<br />
&bull; Sends invites, reminders and pre-course work via various systems (XLAS, LMS, Outlook, etc)&nbsp;<br />
&bull; Handles enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates&nbsp;<br />
&bull; Manages internal queries through LAS&nbsp;<br />
&bull; Updates information in LAS, LMS and Excel spread-sheets&nbsp;<br />
&bull; Cancels or moves employees&rsquo; training courses<br />
&bull; Checks to see if an employee is suitable for the course that they want to attend<br />
&bull; Emails confirmations to employees, managers and course owners<br />
&bull; Payments &amp; Invoicing<br />
&bull; Reporting<br />
<br />
<br />
Requirements:<br />
&bull; Bachelor&rsquo;s degree&nbsp;<br />
&bull; Fluent in English<br />
&bull; Experience in the Hospitality industry or equivalent customer service environment, providing exemplary customer service to individuals and organizations.<br />
&bull; Excellent written and oral communication skills<br />
&bull; Time management, organizational skills and detail oriented<br />
&bull; Interpersonal communication skills<br />
&bull; Enthusiastic &amp; positive minded.<br />
&bull; Proficient in all Microsoft Office applications and other system applications.<br />
&bull; Ability to work independently and within a team.<br />
&bull; Ability to work flexible hours, based on business need.</p>
