<p><strong>VERTIV</strong>,&nbsp;formerly known as Emerson Network Power&nbsp;is the world&rsquo;s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for&nbsp;power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.<br />
<br />
<strong>What we deliver</strong><br />
Hardware, software and services that are intelligent, resilient and rapidly deployable for:&nbsp;</p>

<p>Data Centers<br />
Communications Networks<br />
Healthcare Facilities<br />
Industrial Facilities</p>

<p><strong>Out footprint in Cluj-Napoca</strong><br />
In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by: &nbsp;</p>

<p>Developing a deep understanding and cohesion with its business units<br />
Creating enough mass to provide consistency of service and allowing the ability to leverage people &amp; expertise<br />
Creating centers of excellence with specific skill sets<br />
Focusing on continuous improvement and a performance management-oriented mindset&nbsp;<br />
Providing a career vision for its employees</p>

<p>For more information, please access the link below:<br />
https://www.vertivco.com/en-us/about/</p>

<p><strong>Responsibilities:</strong></p>

<ul>
	<li>Deliver basic Cisco Voice and Video solutions: CUCM, Voice Gateways, CUC, VCS, TMS and Virtual Telepresence Server;</li>
	<li>Address end user requests and trouble reports;</li>
	<li>Assist with the day to day operations of the Cisco telephony and Call Center environment;</li>
	<li>Assist Communications Engineer with planning and designing of voice systems and solutions as well as implementation of modifications as required;</li>
	<li>Maintain documentation for telecom related processes;</li>
	<li>Provide after hours on-call support if needed.</li>
</ul>

<p><strong>Requirements:</strong></p>

<p><strong>We are looking for an Unified Communication Technician with:</strong></p>

<ul>
	<li>Knowledge and experience with voice and video products including Cisco Unified Communications Manager / Call Manager (v10.5 and greater) , Cisco Voice Gateways, Cisco Unity Connections, Cisco Switches, VCS, TMS and Telepresence servers</li>
	<li>Experience in configuration of base CUCM components, such as hardware based IP phones, soft phones, end user profiles, voice mail and other common elements of Cisco phone systems;</li>
	<li>Ability to investigate and respond to alarms raised by monitoring tools on systems;</li>
	<li>Good understanding Cisco QoS principles;</li>
	<li>Excellent customer relationship skills;</li>
	<li>Excellent English communications skills (written and verbal) and ability to work both independently and in a group;</li>
	<li>Knowledge of Microsoft operating systems and office products.</li>
</ul>
