<p><strong>Design the Future</strong><br />
At Steelcase, we believe the places where people work, really matter. Great places can inspire, accelerate innovation, enhance wellbeing and connect people to each other and to the purpose of their organization. By studying how people work and by bringing human insights to the places where they work, we help organizations to achieve a higher level of performance.</p>

<p><strong>We&rsquo;d like to invite you to begin a journey with us.</strong><br />
In 2011, we opened a new Business Center in one of the most vibrant cities in Romania &ndash; Cluj-Napoca. We provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations, supporting Europe and North America.</p>

<p>We&rsquo;d like to invite you to become a member of our Steelcase team and work for a global leader in one of our inspiring spaces.</p>

<p>Job vacancy</p>

<p><strong>Specialist, Technology Products<br />
(IT, Operations Department)</strong></p>

<p><strong>Mission:</strong><br />
As part of the Technology Products Support team the jobholder is responsible for providing specialized technical support to Dealers and End-customers on Steelcase&rsquo;s Technology products line, which include the RoomWizard scheduling system, media: scape collaboration system, the ENO Interactive Whiteboard and other Steelcase technology solutions via phone, electronically or other means available.</p>

<p>As part of a global team, he will work with people from different locations in the US and APAC, but with a primary focus on the EMEA region. Specialists are responsible for analyzing and recording customer incidents/requests within the Incident Management system according to procedures and in a timely manner.<br />
Incoming incidents/request refer to ALL technical products and services. Support may involve answering questions, troubleshooting problems, guiding and instructing customers regarding software or hardware functionality, also, facilitate communication between user and other support teams, when needed. Specialists need to have the ability to acquire and maintain a working knowledge of a wide range of product specifications, applications and services, as well as keeping track of communicated changes.</p>

<p><strong>Responsibilities:</strong><br />
- Update incident/request in the Incident Management system providing details or progress to resolution<br />
- Ensure users are updated through proper channels regarding evolution and closure of incidents/requests assigned to the Technical Support team/agent<br />
- Assist with the installation, administration, maintenance, system upgrades and monitoring, coordinating customer product training needs and approving technical product replacements in SAP workflow<br />
- Within the Incident Tracking system the jobholder will ensure that issues and requests raised by Steelcase dealers and end-customers are logged, investigated, monitored, diagnosed and resolved<br />
- Maintain effective communication and regular follow-ups with all stakeholders on the Dealer or End-Customer side as well as within the business to ensure that all cases and product related issues are resolved within the team&rsquo;s resolution times and based on appropriate priorities<br />
- Ensure smooth system-run by owning, tracking, troubleshooting and resolving technology product related incidents and is expected to consults with and update developers and business users of various product-related problems and potential improvements<br />
- Investigate, diagnose and research the issues/requests coming from customers and resolve where possible using the Knowledge Base available, online resources (user communities, forums etc), team members or coordination/escalation based on established procedures<br />
- Attend meetings and training sessions<br />
- Have the ability to work independently or in a team setting when necessary to resolve particular problems that do not have any available internal documentation<br />
- Identify/Update/Create missing/incomplete/obsolete documentation and share with other team members<br />
- Build and deliver training sessions for new and existing employees, interns<br />
- Participate in the planning, development and implementation phases of departmental projects<br />
- Travel as needed for any customer visits or training/development opportunities</p>

<p><strong>Requirements:</strong><br />
- Excellent customer orientation, IT troubleshooting experience, general inclination towards technology, gadgets and audio/video equipment and a positive attitude<br />
- Technical or Computer Science Degree in a with 1 year of experience in a related position<br />
- Good communication and interpersonal skills for interaction with internal and external customers<br />
- Strong customer oriented skills with the ability to listen and sense of service focus. Team player and results driven<br />
- Sound decision making and judgments skills for problem resolution<br />
- Ability to integrate technology products within the customer&rsquo;s IT/AV environment based on general IT/Technology knowledge and internal documentation<br />
- Understanding of operating system installation, support and configuration requirements<br />
- Working knowledge in the areas of TCP/IP Networking, Windows server management and configuration, web applications, IIS, Exchange, Cloud calendaring administration, Network infrastructure/architecture component WAN/LAN are preferred<br />
- Ability to analyze and synthesize, capacity for teamwork/</p>
