<p><strong>What we&rsquo;re looking in for you</strong></p>

<ul>
	<li>Minimum 3 years hands on experience working in an IT systems administration/support role, gaining a high level of technical experience.</li>
	<li>Bachelor&rsquo;s degree, or equivalent work experience, preferably in Computer Science or IT/IS.</li>
	<li>Broad infrastructure background covering networking, operating system and application topologies highly desirable.</li>
	<li>Solid experience with and understanding of fundamental network technologies (DHCP, DNS, VPN, NAT, etc.)</li>
	<li>Windows server installation and administration (domain controllers, file servers and application servers etc.).</li>
	<li>Solid grasp of TCP/IP networking fundamentals, including IP address configuration, network patching, switch installation and configuration and knowledge of ISP equipment.</li>
	<li>Familiar with file and folder NTFS security permissions, share permissions, security groups.</li>
	<li>PowerShell scripting experience highly desirable.</li>
</ul>

<p><strong>The ROLE</strong></p>

<ul>
	<li>Provide professional customer support and timely resolution of Service Desk requests&nbsp;as required including hardware, application, operating system and networking support.</li>
	<li>Laptop and desktop installation and configuration (Windows 7, 10).</li>
	<li>Active Directory user administration.</li>
	<li>Assist in the resolution of faults and respond to requests for IT advice</li>
	<li>Escalate Service Desk tickets, when needed, to appropriate personnel.</li>
	<li>Anti-virus administration (SEP).</li>
	<li>Infrastructure asset tracking and infrastructure documentation maintenance.</li>
	<li>Ensure adherence to global processes and standards.</li>
	<li>Consult with Global teams on systems implementations.</li>
	<li>IT supplier/agreement management including cost analysis, purchasing, price negotiation, purchasing process coordination.</li>
</ul>

<p><strong>Your competencies</strong></p>

<ul>
	<li>Strong work organization, prioritization and time management skills.</li>
	<li>Methodical troubleshooting and problem solving skills.</li>
	<li>The desire and ability to deal with customers in a timely and efficient manner.</li>
	<li>Demonstrated ability to use initiative.</li>
	<li>Fast learner.</li>
	<li>Ability to take ownership and investigate issues.</li>
	<li>Strong written and verbal communication skills, good telephone manner, fluent English.</li>
</ul>
