<p><strong>Project Description</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Within the newly founded division &ldquo;Business Intelligence Competence Center&rdquo;, you will support all questions of our users revolving around SAP BW and SAP BO, including access rights / authorization</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->You will contribute to build and shape the Business Intelligence Competence Center</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->You will support all IT solutions that use SAP BI and SAP BO in the context of procurement, logistic, sales, controlling and other business divisions</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Working hours are 8 hours, between 09:00 to 18:00</p>

<p><strong>Role/tasks</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->2nd level SAP BW and BO support of BI-applications of Media-Saturn</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Incident management</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Dispatch problems to 3rd level support/development and work with development for problem analysis and problem resolution</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Give qualified answers to questions from business users regarding BI applications, reports, data structures etc.</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Take and process service requests from business users</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Use ticketing system for processing and documentation of requests</p>
