<p>Who are we looking for?</p>

<p>We are looking for a German speaking individual with experience in working with application support functionalities, business processes, and workflows. Supply chain management, customer order management, product data management, customer order fulfillment, the point of sales are the key pylons of our Application Support Competence Center.</p>

<p>Your role:</p>

<p>Provide 2nd level support for business critical enterprise applications</p>

<p>Responsibility for availability of applications according to service level agreements<br />
Incident resolution and problem analysis<br />
Implement service requests for a defined set of standard request types<br />
Work with advanced IT technologies, such as enterprise messaging services, high volume transactional databases and online order processing systems<br />
Take over new applications/ functionalities into production<br />
Resolve incidents<br />
Work with 3rd level support for problem analysis and problem resolution<br />
Implement changes and service requests<br />
Document processing steps for incidents, problems and changes within ticketing tool<br />
Perform application and process monitoring and initiate proper measures for incidents that have been identified through the monitoring tools<br />
Maintain instruction manual and documentation of operational processes<br />
Work with projects to plan and implement deployments of new applications into production</p>

<p>Match your skills:</p>

<p>German:</p>

<p>&ndash; good reading and writing skills (to be able to process and document trouble tickets) (must)</p>

<p>&ndash; good speaking skills (to be able to communicate with the team) (must)</p>

<p>Ability to understand application architecture concepts<br />
Ability to understand business process concepts<br />
Experience with analyzing and resolving incidents that affect the availability or performance of applications<br />
Experience with dispatching trouble tickets to next level resolver groups<br />
Experience with structured workflows, following ITIL service management processes for incident, problem, and change management (must)<br />
Experience with using Service Management Tools (Ticketing Tools) to process and document incidents, changes, problems, and service requests (must)</p>

<p>Reasons to join the Accesa journey:</p>

<p>Long-Term Development</p>

<p>We ensure an environment where you are empowered to be creative and innovative, where you are encouraged and guided to achieve your professional goals.</p>

<p>Learning opportunities through TechLeague, Accesa&rsquo;s program for professional development<br />
Opportunity for career growth in one of Europe&rsquo;s Fastest Growing Companies (Deloitte, 2015)<br />
Rewarding salary package (depending on experience)<br />
Bonuses (depending on results)<br />
English and German in-house classes<br />
Value recognition<br />
Agile work environment</p>

<p>Work-Life Balance</p>

<p>Building a career and enjoying a thriving personal time can be challenging. That&rsquo;s why we are committed to helping you make the most of them, through a variety of time management possibilities and social activities.</p>

<p>Flexible schedule: we value the results<br />
Fitness and Nutrition Instructor<br />
Vacation package &ndash; extra day each year<br />
Team building activities<br />
Weekly and annual social events<br />
Hobby clubs to support your passions</p>
