<p>Requirements:<br />
<br />
&bull; Fluency in Italian,<br />
&bull; Good English skills,<br />
&bull; Excellent verbal and written communication skills,<br />
&bull; Professional telephone manner,<br />
&bull; Basic experience in MS Office, MS based applications,<br />
&bull; Basic technical support experience an advantage but not necessary,<br />
&bull; Flexible, well-motivated team player, ability to work under pressure,<br />
&bull; Available to work in shifts.</p>

<p>POSITION LOCATED IN IASI (Palas)/ Suceava<br />
<br />
Main accountabilities:<br />
&bull; Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,<br />
&bull; Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,<br />
&bull; Proactive flagging incidents where no knowledge solution was found,<br />
&bull; Meeting or exceeding the level of Service when responding to all incoming incidents,<br />
&bull; Accurate and timely hand off to other resolving teams.</p>
