
•	Supervising the team’s daily activities (delivery, process, business operations)
•	Managing the team’s workload
•	Operating as a subject matter expert, managing customer escalations and being the  point of contact for issue resolution 
•	Deciding the group’s day-to-day operations, including managing work assignments and information between shifts, as well as managing  equipment and staffing
•	Creating annual team objectives (with direct manager approval)
•	Monitoring the team’s performance and coaching the team to meet objectives

Ideal candidate profile
•	Previous managerial experience, with a minimum of 3-5 years general experience
•	Fluency in English and Spanish, Italian, French or Russian
•	Strong organization skills, attention to detail and the ability to follow through to resolve issues
•	Strong time management skills
•	Ability to motivate and develop people with differing development goals, and ability to do so with minimal assistance from direct management
•	Availability to work full time
•	Availability to work shifts (evening or night) is considered an advantage for Spanish job openings

•	Working with the Accenture Business Lead to define the procedures for transitioning deals from the client to Accenture 


What we offer
- Attractive benefits package;
- Challenging job in a professional and multinational environment;
- Opportunity to gain skills, knowledge and experience, together with highly marketable specialists;
- Opportunity to work with Global TOP Clients on large projects;
- Dynamic, international working environment.

