<p>For one of our clients, one of the biggest telecmmunication players in the Czech Republic, with residence in Prague, we are looking for an outstanding Network Engineer.<br />
<br />
Responsibilities:</p>

<p>Your role: is to be responsible, to operate and look after the company&rsquo;s biggest and most valuable customers around the world.&nbsp;</p>

<p>You will offer support for mobile, fixed voice and data services around the world including complex WAN and Data Center connections through teams in Prague, Beijing, Madrid and Miami.</p>

<p>As a Network Engineer, you will be responsible to operate services on production (LAN/WAN, Fixed Voice, mobile Etc.) and provide first and second line fix support for core network and other customer services;<br />
You must respond to incidents, resolve them swiftly and drive through final fix, working with customers and other internal teams as appropriate. Minimize controllable outages by ensuring that services are proactively monitored;<br />
Escalating to vendor management and other internal teams to ensure promptly and satisfactory resolution of issues;<br />
Provide concise and relevant action plans for SMC service desk to resolve network and customer issues efficiently;<br />
Communication and documentation of SLA affecting outages to back office management team;<br />
Operational Leadership Excellence working amongst the SMC incident team and customer support.&nbsp;</p>

<p>Business development skills:</p>

<p>Ensure that all services are actively monitored to proactively detect and fix any network fault.<br />
Ensure SLA&rsquo;s are achieved and client expectations are met (or exceeded).&nbsp;<br />
Coordinate all operational activities within delivery units, Service Managers and Service desk and other stakeholders<br />
Respond to incidents, resolve them swiftly and drives through to final fix.<br />
Ensure communication out to the customer for any operational issues until clearance.<br />
Participate in resolving complex network outages, as well as leading resolution of faults with the local providers.<br />
Ability to lead major outage resolution, including peer to peer communication and to provide concise action plans if required<br />
Technical review and ownership of network tooling and monitoring management systems.&nbsp;<br />
Scope/ analyse new developments to support continuous improvement of network quality and resilience.&nbsp;<br />
Ensure operational processes are followed and deliver best class technical support.</p>

<p>Requirements:</p>

<p>Bachelor&#39;s degree in Information Technology, Computer Science or related field preferred;&nbsp;<br />
General technical understanding of other technologies (eg. IP, MPLS, VoIP);<br />
Excellent interpersonal, management, organizational, presentation and communication skills&nbsp;<br />
Very good knowledge of English language (written and spoken). Another language is a plus.<br />
Cisco certifications such as CCNA and CCNP preferred;<br />
Professional, structured and proactive approach to projects and customers.&nbsp;<br />
Team player with good organizational and communication skills.&nbsp;<br />
Calm and productive under pressure.&nbsp;<br />
Proven ability to meet internal and external deadlines</p>

<p>Benefits:</p>

<p>Financial contributions to life and pension insurance.<br />
Language courses<br />
Financial contributions to sport and culture<br />
Five weeks of vacation</p>
