<p><strong>Job Purpose:</strong></p>

<p>The After-Sales Service Assistant is the contact person for the Leroy Somer Sales Network and Leroy Somer plants for all after-sales claims reports. The assistant is responsible of all administrative activities and follow-up from the receiving to the closure of the claim, ensuring customer satisfaction.</p>

<p>The assistant will be also responsible of keeping updated daily and monthly statistical reports on the service&rsquo;s activities (i.e. after-sales claims and spare-parts sales).</p>

<p>&nbsp;</p>

<p><strong>Responsibilities:&nbsp;</strong></p>

<p>-Receive worldwide after-sales claims for Leroy Somer products coming from Leroy Somer Sales Network or Leroy Somer Partners. Depending on the seniority in the position can receive claims directly from customers.</p>

<p>-Open after-sales claims on the dedicated IT system and ensure all the necessary data for processing the claim are entered.</p>

<p>-In close relationship with Leroy Somer after-sales team in France, ensure the administrative management of the claims according to the company procedures, such as:</p>

<p>-Issuing the product return forms and credit notes if necessary;</p>

<p>-Entering in the company IT system the orders of spare parts or new product upon LS AS procedure application</p>

<p>-Various administrative tasks, such as: customer after sales software update, invoicing, etc.;</p>

<p>-Ensuring all the administrative documents linked to the claim (such as technical analysis, quotes, repair orders, invoices, shipping orders, payments etc.) are correctly recorded and stored according to the company&rsquo;s procedures.</p>

<p>-Keep informed Leroy Somer sales network or customers about the follow-up of the claims raised; if necessary, alert or send all necessary reminders to relevant internal contacts to ensure claims are processed in a timely manner.</p>

<p>-Ensure daily and monthly statistical reports on the service&rsquo;s activities (i.e. after-sales claims and spare-parts sales)</p>

<p>-Perform any other task that from time to time may be assigned by Leroy Somer after-sales manager or his/her direct manager.</p>

<p>&nbsp;</p>

<p><strong>Requirements:</strong></p>

<p>-College/University degree;</p>

<p>-Experience in a customer facing environment would be a plus;</p>

<p>-Fluent in English and French;</p>

<p>-MS OFFICE knowledge (Outlook, Excel and Word);</p>

<p>-Dedicated IT system (Alice, Satisfac, BO and Oracle) would be a plus.</p>

<p>-Excellent communication skills (email, phone);</p>

<p>-Negotiating skills.</p>

<p>&nbsp;</p>

<p><strong>About Emerson:</strong></p>

<p>Emerson is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. Founded in 1890 in St. Louis, Missouri (USA), Emerson delivers solutions through five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial &amp; Residential Solutions.&nbsp; With sales of $24.5B and more than 115,000 employees in over 150 countries, we have a customer-focused, results-driven culture where employee performance is recognized and rewarded.</p>

<p>Emerson Industrial Automation provides automation and power generation technologies that drive advanced industrial production. Our solutions play an undeniable role in lives and economies around the globe and keep the world moving by increasing machine performance, reliability, and availability.</p>

<p>&nbsp;</p>

<p>&nbsp;</p>
