<p><strong>Purpose of Role</strong></p>

<p>To lead a team of Call Centre Advisors to deliver the Call Centre objectives, to provide support and assistance to the Call Centre Manager and to perform the ongoing, day to day, duties of the Call Centre&nbsp;as required.</p>

<p><strong>Duties and Responsibilities</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->To actively manage the performance of the team and provide training, coaching and support and as necessary to improve results</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->To assess the quality of each team member&rsquo;s work by completing regular tray checking and giving feedback to the employee to resolve any issues found</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->To assist in the setting of performance standards for team member&rsquo;s and to communicate these clearly</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->To perform team member&rsquo;s appraisals</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->To provide constant feedback to Call Centre Manager&nbsp; on the team&rsquo;s performance&nbsp;</p>

<p><strong>Experience, Qualifications,&nbsp; Training requirements</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Minimum of 12 months experience in a Team Leader position (desirable)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Fluency in spoken and written in Spanish (required)</p>

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