<p>Job Objectives<br />
1. To ensure the efficient running of Seko equipment in the field<br />
2. To make customers feeling supported in the field and to increase the level of their<br />
satisfaction<br />
3. To organize and coordinate any service and installation duties</p>

<p>Job Responsibilities<br />
&middot; To carry on demonstrations and periodic training-programs about equipment for colleagues<br />
and customers<br />
&middot; To consult with engineers and R&amp;D to resolve unusual problems or critical issues regarding<br />
in-the-field-performances of equipment<br />
&middot; To develop procedures to manage claims at a first local level. To develop and maintain a<br />
data-base of failures<br />
&middot; To ensure support (by remote &ndash; phone, email - or/and on the field) for proper installation<br />
and maintenance of equipment, according to manufacturer&rsquo;s specifications<br />
&middot; To repair or coordinate reparation activities of any possible faulty/returned equipment<br />
&middot; To report and advise management regarding customer satisfaction, product performance<br />
and suggestions for product improvements<br />
&middot; To study, understand and experience schematics, manuals, drawings and other<br />
specifications about equipment<br />
&middot; To supervise customers in testing, tuning, programming, calibrating, adjusting, servicing<br />
and maintaining equipment to obtain optimum operating performance<br />
&middot; To support and work together with sales-force to facilitate customers confidence and/or to<br />
recover business opportunities by managing/solving critical issues occurred on the<br />
customers side<br />
&middot; To support introductions of new products for colleagues and customers<br />
&middot; To work together with marketing &amp; communication to assure correct translations in local<br />
languages of main technical and operational documentation</p>

<p>Qualifications<br />
- Ability to analyse and solve a variety of technical issues (mostly in the field)<br />
- Ability to establish efficient working relationships with customers and colleagues at all levels<br />
- Availability to frequently travel to customers sites and installation fields<br />
- English language and driving license<br />
- Previous experience in related or similar areas (dosing and controlling)<br />
- Technical knowledge of hydraulic systems, mechanical and electrical principles, dosing and<br />
controlling systems</p>
