<p>Candidatul ideal</p>

<p>Quality documentation and report writing ability;<br />
Experience of working with 3rd parties;<br />
Knowledgeable of ITIL v3 / Foundation certified a plus;<br />
Excellent knowledge of English;<br />
Excellent communication skills, both written and verbal;<br />
Flexible and well-motivated;<br />
Strong team player with the ability to build relationships with both colleagues and external clients;<br />
Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;<br />
Understanding the nature of IT service management.</p>

<p>Service Level Management enables the control, review and audit of service provision, to meet customer business requirements. This role includes support in negotiation, implementation and monitoring of service level agreements together with the SLM Manager and the ongoing monitoring of operational performance to meet the agreed levels of service.<br />
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The role is client facing and is also required to contribute and support the development and deployment of an ITIL aligned process, and configuration of the underlying ITSM toolset.</p>
