<p><strong>PURPOSE</strong></p>

<p>&nbsp;</p>

<ul>
	<li>Provides first line credit and collection services through voice ,fax &amp; email.</li>
	<li>Manage both outbound &amp; inbound calls.</li>
	<li>Communicate effective and efficient with counterpart and division regarding any relevant issues that affects the ability to collect ( system issues ,invoicing and others delaying payment issues ) and which can asses risks to the Emerson organization ( cash flow problem of customers , dispute )</li>
</ul>

<p>&nbsp;</p>

<p><strong>SPECIFIC RESPONSABILITIES</strong></p>

<p>&nbsp;</p>

<ul>
	<li>To provide excellent credit&amp; collection activities to Emerson&rsquo;s customers by :</li>
	<li>High level of communications</li>
	<li>Timely pre-due date courtesy calls for pre-collection</li>
	<li>Timely follow up on aging accounts</li>
	<li>Provide accurate information</li>
	<li>Proactive assistance</li>
	<li>Proper, accurate and timely information processing</li>
	<li>Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues</li>
	<li>Maintains and administers customer account database through system tools.</li>
	<li>Ensure required information is entered into central database pertaining to customer issues or requests</li>
	<li>Individual transaction management based on client agreement</li>
	<li>Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel</li>
	<li>Adheres to client&rsquo;s defined processes &amp; procedures</li>
	<li>Reports to Team Leader &amp; Account Manager</li>
</ul>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p><strong>EDUCATION and/or EXPERIENCE</strong></p>

<p>&nbsp;</p>

<ul>
	<li>College graduate, Bachelor&rsquo;s degree in Economics /Finance or Accounting preferred</li>
	<li>Experience in Customer service (phone support) and/or Collections preferred</li>
	<li>Customer Services Orientation</li>
	<li>Telephone Communication Techniques</li>
	<li>Mathematical skills -ability to work with figures and calculate amounts</li>
	<li>Ability to read, analyze and interpret general business periodicals, to write reports and business correspondence.</li>
	<li>PC base acquaintances : Word, Excel , basic knowledge to operate in accounting programs</li>
	<li>Fluent in English and Italian</li>
	<li>Willingness to flexible working hours according to job requirements and Region time</li>
</ul>
