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<p><strong>What are we looking for?</strong><br />
<br />
Excellent command of spoken and written French; good command of English is also required<br />
Good computer navigation skills with knowledge of Microsoft Office<br />
Knowledge about the Travel Domain would be an added advantage<br />
Excellent customer servicing skills and customer service focus<br />
Very good business writing skills<br />
Strong written and oral communication skills<br />
Active listening skills<br />
Team work / Managing Self / Adaptability<br />
Openness to Coaching and Feedback.</p>

<p><strong>Which are the main responsibilities?</strong><br />
<br />
The main responsibility of this role is to manage online requests for hotel bookings for French customers<br />
Processing hotel bookings using client specific applications and any other systems/tools required to complete the tasks<br />
Communicating with client through phone, chat or email to ensure timely processing of booking requests<br />
Sending booking confirmations/vouchers to the concerned departments/client<br />
Updating the systems with relevant information<br />
Self-performance management<br />
<br />
<strong>What do we offer?</strong></p>

<p>Competitive salary remuneration<br />
Attractive non-financial benefits package<br />
Bonus for French skills<br />
Bonus for performance<br />
Private medical insurance<br />
Lunch tickets<br />
Full-time and indefinite employment contract<br />
Professional and continuous training<br />
Building a career within a multinational team.</p>

<p><strong>If you would like to join our team, send your CV at <a href="mailto:careers.cluj@exlservice.com">careers.cluj@exlservice.com</a> !</strong></p>
