<p>Requirements:</p>

<ul>
	<li>University degree, technical domain is an advantage</li>
	<li>Very good computer skills: MS office</li>
	<li>Advance english skills (written, spoken, reading)</li>
	<li>Minimum experience in this position in automotive industry &nbsp;&ndash; 1 year</li>
	<li>ISO - TS/IATF 16949 knowledge</li>
	<li>Excellent comunication and presentation skills</li>
	<li>Ability to define problems, coollect data and identify correct conclusions</li>
</ul>

<p><strong>Job description:</strong></p>

<ul>
	<li>Understands customer requirements on product quality and monitor their implementation</li>
	<li>Represents customer interest in the quality of the sold products, both in 0 km cases and during the warranty period</li>
	<li>Decides blocking/ unblocking of the deliveries when quality issues could impact the client</li>
	<li>Coordinate the communication with the customer on quality issues (conference call / meetings / escalations)</li>
	<li>Costumer complain management - manage assigned customer quality issues and ensure they are resolved in an efficient &amp; timely manner</li>
	<li>Coordinates the quality analysis of the customer returned products</li>
	<li>Provide guidelines or work instructions to the sorting team of suspect goods</li>
	<li>&nbsp;<!--[endif]-->Lead the multidisciplinary team&nbsp; to analize the root cause &amp; estabilished appropriate short/long term corrective actions, using quality specific tools</li>
	<li>Evaluates the efficiency of the preventative and corrective actions initiated after a customer quality incident</li>
	<li>Generate, follow-up and close the 8D reports</li>
	<li>Effectively communicate progress on all assigned customer quality issues with internal &amp; external customers</li>
	<li>Support customer audit or visit at the manufacturing site</li>
	<li>Visit customer sites to assist &nbsp;field support personnel, or with team, in case that is needed</li>
	<li>Follow up on further customer requested information and data</li>
	<li>Coordinate the development of the Control Plans</li>
	<li>Member of FMEA team</li>
	<li>Participate to the initial samples homologation process (according to PPAP / VDA)</li>
	<li>Participate / perform internal audits (system audit, process/product audit, LPA)</li>
	<li>Drive &amp; follow up continuous improvement programs across areas of responsibility</li>
</ul>
