<p><strong>Your contribution to something big</strong></p>

<ul>
	<li>Customer Request, failure or complaint Log in (via all communication channels)</li>
	<li>If needed, create &amp; forward ticket to level 2</li>
	<li>Give answers to known post/pre sales technical issues</li>
	<li>Create knowledge base article &amp; forward to level 2 for approval</li>
	<li>Process online Chat</li>
	<li>Process remote Support</li>
	<li>Escalate serious complaints according to ST complaint process</li>
	<li>Solve or forward configuration and application questions</li>
	<li>Collect log files &amp; configuration files &amp; data bases</li>
	<li>Structured issue analysis via predefined questionnaire &amp; setup replication</li>
	<li>Set up and maintain laboratory equipment</li>
	<li>Forward non post sales Tech Support issue to related department</li>
	<li>Active contribution for product improvement</li>
</ul>

<p>&nbsp;</p>

<p><strong>What distinguishes you</strong></p>

<p></p>

<ul>
	<li>Capability of technical issue description in French&amp; English language</li>
	<li>Network knowledge- or similar experience</li>
	<li>Smart and structured person</li>
	<li>Persistent in collecting information</li>
	<li>Strong communication skills</li>
	<li>Fast understanding of technical problems</li>
	<li>Problem solving skills</li>
	<li>Self motivated and ability to work on own initiative in a pressure environment.</li>
</ul>
