<p><strong>Who we are:&nbsp;</strong></p>

<p>SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.</p>

<p><strong>What we do:</strong></p>

<p>We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.</p>

<p>We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.</p>

<p>Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.</p>

<p><strong>The role:</strong></p>

<p>As part of the Visual Communications support team you will:</p>

<p>Act as initial point of contact for all end-user support requirements;<br />
Provide video and audio 1st line support services;<br />
Incident logging and tracking;<br />
Attempt to resolve as many incidents as possible at first point of contact offering advice and guidance;<br />
Provide day-to-day Video Conference session support, including programming call and call monitoring, assist in testing links to authorised external companies, monitor usage and availability of equipment in rooms;<br />
Record all incidents and Video conference requests within the SCC service desk tool;&nbsp;<br />
Monitor mailbox in accordance with OLA&#39;s and SLA&#39;s.</p>

<p><strong>Requirements:</strong></p>

<p>Excellent level of English - spoken and written;<br />
Confidence in speaking to users directly;&nbsp;<br />
Troubleshooting experience in a support environment;&nbsp;<br />
Ability to work under pressure;<br />
Basic networking skills required;&nbsp;<br />
Basic Audio Visual knowledge preferred;<br />
Strong experience working in a service desk or incident management environment preferred.</p>

<p><strong>What we offer:</strong></p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive salary package made of base salary, performance bonuses and meal tickets;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates to 7Card, Bookster corporate library subscription, free hot beverages;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible location: possibility to work in the office or remotely;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High quality external and internal technical trainings;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team events: up to 3 team building activities per year, Christmas party for both employees and kids, Employee Summer Festival, 1st of June kids party;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; More benefits depending on the length of service;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lateral and management career opportunities.</p>

<p><strong>We are SCC - great things happen when we work together!</strong></p>
