<p>The Retail Business Services Team in Romania is responsible for providing support to Amazon websites. The team&rsquo;s activity supports several processes such as:<br />
<br />
1. Contributing to ensure that the Amazon websites content is accurate and up to date.<br />
2. Investigating and helping resolve various problems that appear on the supply chain.<br />
<br />
As a Catalog Associate your tasks will include:<br />
- Populating and proposing content for the product catalogs on the Amazon websites;<br />
- Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;<br />
- Participating in the identification and correction of catalog errors; investigating catalog related complaints;<br />
- Creating reports regarding work received and work performed;<br />
- Resolving problems that appear on the supply chain and help improve inventory health.<br />
<br />
In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as:<br />
- Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;<br />
- Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;<br />
- Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;<br />
- Flag any updates received from stakeholders on process to Lead/Manager;<br />
- Training and mentoring other Associates;<br />
- Participate in process related meetings/calls.</p>

<p>Basic Qualifications<br />
- Bachelor&rsquo;s degree in any discipline is preferred; business or technical background is considered an advantage;<br />
- 1 &ndash; 2 years of work experience or background in data-driven business operations processes is considered an advantage.<br />
<br />
Skills:<br />
- Good written and oral communication skills in both English and one of the following: Italian, Spanish or Portuguese;<br />
- Good working knowledge of MS Office;<br />
- Very good knowledge and experience in internet navigation and research &ndash; finding information about large amounts of data in a timely manner.<br />
<br />
Ability to:<br />
- Multitask in a fast paced environment;<br />
- Operate in the system with the speed and accuracy necessary to meet departmental standards;<br />
- Dive deep into a problem, perform &lsquo;Root Cause Analysis&rsquo; and identify constraints to recommend a solution<br />
- Maintain composure in critical situations and communicate clearly with both internal and external customers.<br />
<br />
Demonstrate:<br />
- Passion for delivering great customer experience;<br />
- Strong inter personal &amp; communication skills;<br />
- Excellent listening skills;<br />
- Excellent Data Accuracy skills;<br />
- Eye for Detail;<br />
- Commitment to meet Deadlines.<br />
Critical Qualities / Characteristics:<br />
<br />
- Practical ideas;<br />
- Pace of implementation &amp; consistency in performance.<br />
<br />
- Preferred Qualifications:<br />
- Excellent skills in MS Office;<br />
- Strong experience in dealing with processes and large amount of data.</p>
