<p>Job Summary:<br />
Interact with customers to provide program support including the accurate relay of information in<br />
response to inquiries and to handle and resolve complaints.</p>

<p>Essential Functions:<br />
- Provide program support to enrolled clients by completing regular and routine follow up based on<br />
status<br />
- Database maintenance<br />
- Receives client requests by telephone, e-mail or mail<br />
- Analyze, resolve or forward requests to the appropriate person for resolution.<br />
- Request updated correspondence, correct records, and adjusts errors.<br />
- Resolves customer queries and concerns<br />
- Maintains liaison with other departments regarding program status and changes</p>

<p>Additional Responsabilities:<br />
- Provides relief as needed for other Customer Service Reps<br />
- Performs other duties as assigned by supervisor</p>

<p>Experience and Background:<br />
- Able to complete verbal and written correspondence in English<br />
- Clear telephone voice and positive demeanor<br />
- Ability to operate general office equipment including computer, phone and fax<br />
- Familiarity with Microsoft Office applications</p>

<p><br />
Education:<br />
- High school diploma required</p>

<p>Languages:<br />
- Advanced English</p>

<p>&nbsp;</p>

<p>Working Hours from</p>

<p>4PM&nbsp;to 1AM&nbsp;Monday to Thursday</p>

<p>4PM&nbsp;to 10 PM on Friday</p>
