<p>As a <strong>Customer Service Support</strong>, we are looking for an individual with a background in administering a windows client and server environment, the capacity to balance com-peting priorities and make solid decisions.<br />
Responsible for intermediate PC/Server software and/or hardware systems support in accordance with the service level requirements.<br />
As a member in international and decentralized team, this individual must have admin-istrative experience, strong computer skills (Windows, basic network knowledge, use of enterprise asset management, and ticketing software) and high attention to de-tail. Basic economic know how is very welcome.</p>

<p><br />
 Participates in Service/Quality Initiative; continually improves processes; quantita-tively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Basic Principles in work environment. Follow the ITIL approach. Adheres to company/customer safety procedures.<br />
 Excellent communication skills with the ability to communicate effectively via docu-mentation, ticketing system, and e-mail; and with customers and peers in varying roles. Good problem-solving skills and organizational skills; and an understanding of process.<br />
 Very good understanding of PC software, operating systems and applications, with a good level of software troubleshooting skills gained through experience and/or train-ing. Intermediate knowledge of software and systems functions. Good understanding of PC/Server hardware and peripherals along with troubleshooting skills. Understand-ing and a desire for customer satisfaction.  Performs immediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PC&rsquo;s, laptops, printers, POS devices, etc. including managing external service providers.<br />
 Ability to work independently and as part of a team, organized, self-motivated and able to prioritize. Must have outstanding people and communication skills to interact with other team members, customers and management.</p>
