<p><strong>Purpose of role:</strong></p>

<p>To provide advice, support and to manage all non-group enquires and bookings in the most effective and cost efficient way, to convert booking requests into bookings and undertake activities relating to these booking, to proactively manage the follow up of enquires and bookings and to deliver excellent customer service at all times.</p>

<p><strong>Duties and Responsabilities:</strong></p>

<p>&nbsp;</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Receive non-group enquiries and booking requests on a daily basis from the agents, affiliates and sales offices via in-house computer system, telephone, email or fax</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Prioritize the work load according to deadlines, arrival dates specified service standard requirements</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Acknowledge all enquires and requests however received within specified service standard requirements</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Update the IT system with bookings and other information</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Research appropriate suppliers including the utilization of non-contracted suppliers (hotels) wherever appropriate</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Contact suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Negotiate the best possible rates and conditions</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Provide suitable alternatives when required</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Keep agents and affiliate customers updated on a daily basis as to the activities being undertaken in relation to the specific enquiry or booking</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Provide the customer with detailed information including prices that meet their&nbsp; requirement&nbsp;</p>

<p><strong>Experience, Qualifications,&nbsp; Training requirements</strong></p>

<p><strong>&middot;&nbsp;</strong>&nbsp;Travel industry and/or Call Centre experience (desirable)</p>

<p>&middot;&nbsp;&nbsp;Experience working in a customer facing role (required)</p>

<p>Fluency in spoken and written English and Spanish (required)</p>

<p>&nbsp;</p>
