<p><strong>Candidatul ideal</strong></p>

<p>Knowledgeable of ITIL v3 / Foundation certified a plus;<br />
Experience in using data management platforms and/or reporting platforms including SQL queries against databases;<br />
Aware of technologies used in large organizations to deliver IT services;<br />
Aware of basic statistical data analysis techniques.<br />
Aware of IT Service Management processes and ITIL;<br />
Experienced MS Excel and basic MS Access;<br />
Excellent knowledge of English;<br />
Excellent communication skills, both written and verbal;<br />
Flexible and well-motivated;<br />
Strong team player with the ability to build relationships with both colleagues and external clients;<br />
Able to work with minimum of supervision as well as perform under pressure and meet tight Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;<br />
Understanding the nature of IT service management.</p>

<p><strong>Descrierea jobului</strong></p>

<p>The Service Asset &amp; Configuration Analyst focuses on ensuring details for configuration items are accurate and complete in the Configuration Management Database (CMDB) following data quality against documented standards in adherence the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB, and ensures the integrity and accuracy of the data within.</p>

<p><strong>General Responsibilities:</strong></p>

<p>Registers and/or ensures registration of new Assets / Configuration Items (CIs);<br />
Maintains proper relationships as defined in the agreed Configuration Models;<br />
Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy &ndash; via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB;<br />
Assists the execution of Quality Assurance process over the Service Asset &amp; Configuration Management (SACM) process and policies;<br />
Provides reporting, both operational and ad-hoc reports as required and agreed;<br />
Follows and promotes SACM process &amp; technology standards;<br />
Works closely with the stakholders of the CMDB data and ensures that CI changes are reflected in a timely manner;<br />
Assist with customer / 3rd party queries on the state of the Assets / CIs;<br />
Works with Regional/Global Change Managers, Release Managers, Data Quality Managers, Data Managers and data Owners, Tools Support teams.</p>
