<p>Ideal Candidate</p>

<p>Fluency in German;<br />
Good command of English;<br />
Previous experience in business process area e.g. Finance, Customer Service, preferably in an operations environment;<br />
Coaching/mentoring skills;<br />
Strong organization skills, attention to detail and follow through to resolve any outstanding issues;<br />
Strong time management skills;<br />
Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels;<br />
Ability to adapt to changing environment and support of clients from a global perspective;<br />
Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager;</p>

<p>Key responsibilities:</p>

<p>Deliver desired business outcomes and/ or service commitments through effective planning and execution;<br />
Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs;<br />
Prioritize and manage the scope of the assigned program, project or contracted service;<br />
Identify, understand and effectively manage milestones and dependencies across multiple stakeholders; ensuring clear accountabilities and shared understanding of impact;<br />
Manage issues and risks of the assigned program, project, releases or contracted service;<br />
Prepare and analyze complex reports/information and formulate conclusions;<br />
Manage numerous, complex projects requiring high level capabilities with minimal supervision;<br />
Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements;<br />
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities; May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;<br />
Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;<br />
Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets;<br />
Baseline the scope and estimate and plan the work; May make decisions about the day-to-day operation of the group, including management of work assignments and approach to workload, equipment, staffing, and scheduling;<br />
Plan and manage resourcing/staffing within a globally sourced delivery model;<br />
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner;<br />
Act as a point of contact for senior client representatives if needed.</p>

<p>What we offer:<br />
Competitive salary and performance bonuses;<br />
Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;<br />
Trainings delivered in classrooms or virtually and access to a mountain of knowledge;<br />
Chance to become a subject matter expert for complex processes;<br />
Possibility to practise your language skills with native speakers;<br />
Opportunity to work with top clients on large projects;<br />
Dynamic, intercultural working environment.</p>
