<p>The role: Assets Coordinator (Print Services)<br />
<br />
Role Scope<br />
<br />
Responsible for asset management of fleet services for Managed print service customers.<br />
Act as point of contact for Move, Add, Change, Delete and internal data collection for meter reading and billing. Escalation point for issues with consumable delivery etc.<br />
<br />
Major Responsibilities&nbsp;<br />
<br />
Remote meter read collection<br />
Billing input into Mercury system and provision of back up data to invoice<br />
Invoice validation<br />
Move, Add, Change, Delete and asset mgmt. system updates, organizing the logistics of machine moves/liaising with CEVA (logistics) and client regarding delivery/removal of kit<br />
Maintain asset mgmt. system with updates of contacts and equipment moves<br />
Production of Management information pack for client review meeting<br />
Handling client escalations<br />
Supporting achievement of Service Level Agreement&rsquo;s<br />
Ensure feedback from client is passed on to the delivery team to help service improvements<br />
Implementing effective workflow processes.<br />
<br />
Background, skills, experience and qualifications<br />
<br />
Strong IT skills capable of using multiple Xerox systems with training<br />
Ability to liaise with clients &ndash; obtain data over the phone<br />
Understanding of workflow processes and ability to change.<br />
Attention to detail<br />
Proactive approach and self-motivated<br />
Good communication skills both verbal and written<br />
Ability to build strong relationships with remote delivery organization<br />
<br />
Role specific competencies and requirements<br />
<br />
Primary Skillset Needs<br />
<br />
Language competency &ndash; English needs to be excellent verbal and written<br />
MS skills &ndash; advanced Excel essential<br />
MS powerpoint &ndash; strong skills in putting together pack from template<br />
<br />
Secondary Skillset Needs<br />
<br />
MS Excel - Advanced;&nbsp;<br />
MS Access &ndash; beneficial but not essential<br />
<br />
We are looking to fill this position as soon as possible. Please apply only in the nature specified. We thank everyone for applying, however only successful candidates will be contacted for an interview.You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title Asset Coordinator</p>
