<p><strong>Company description:</strong></p>

<p><strong>Who we are</strong></p>

<p>SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.</p>

<p><strong>What we do</strong></p>

<p>We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.</p>

<p>We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.</p>

<p>Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.</p>

<p>Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.</p>

<p><strong>Main duties:</strong></p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage incidents across UK according to procedures, customer and area specifics.</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive incidents towards a successful resolution;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure service level agreements are met;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Personal and shared mailbox management;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Backlog and escalation management;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaise with customers, book appointments for engineers and ensure appointments are met;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Using agreed tools, keep customers up to date;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaise with the field engineering team in order to dynamically plan the engineer work day throughout;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities for improvement;</p>

<p><strong>Requirements:</strong></p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good English communication skills;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to details and analytical skills;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hard working, performance driven, solution oriented, team centric;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be a fast learner and able to multitask / prioritise;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer orientated / driven to achieve customer satisfaction;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Not shy from taking responsibility and assuming ownership.</p>

<p><strong>What we offer:</strong></p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive salary package made of base salary, performance bonuses and meal tickets;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates to 7Card, Bookster corporate library subscription, free hot beverages;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible location: possibility to work in the office or remotely;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High quality external and internal technical trainings;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team events: up to 3 team building activities per year, Christmas party for both employees and kids, Employee Summer Festival, 1st of June kids party;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; More benefits depending on the length of service;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lateral and management career opportunities.</p>

<p>&nbsp;</p>

<p><strong>We are SCC &ndash; great things happen when we work together!</strong></p>

<p>&nbsp;</p>
