<p>Responsibilities:</p>

<p>- &nbsp;Providing post sales support to customers on UPS (uninterrupted power supply)<br />
- &nbsp;Validate entitlement, assisting customers with unit diagnosis and troubleshooting&nbsp;<br />
- &nbsp;Logging customer details and problem description for all Customers&nbsp;<br />
- &nbsp;Escalating cases to the technical support engineers for advanced troubleshooting and resolution<br />
- &nbsp;Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments<br />
- &nbsp;For pre-sales customers this will involve referring customers to local resellers/creating web orders, once customer&#39;s specific needs have been identified<br />
- &nbsp;Advising customers on the correct solution for their requirements<br />
- &nbsp;Respond to requests on product pricing and features<br />
- &nbsp;Follow up on leads generated from marketing activities<br />
- &nbsp;Identify opportunities from the leads and enter opportunity into the system&nbsp;<br />
- &nbsp;Provide language support to escalation teams where necessary</p>

<p>Requirements:</p>

<p>- &nbsp;Education - Bachelor&rsquo;s Degree requested<br />
- &nbsp;Fluent in English and Hungarian<br />
- &nbsp;Minimum 1 year of experience preferred<br />
- &nbsp;Previous experience in customer support is desirable<br />
- &nbsp;Ability to multitask (logging queries while speaking with customers)<br />
- &nbsp;PC skills (Microsoft, Windows, ERPs)<br />
- &nbsp;Basic aptitude for learning technical concepts essential<br />
- &nbsp;Excellent interpersonal, communications and time management skills<br />
- &nbsp;Ability to work on own initiative but also as part of a team<br />
- &nbsp;Good verbal and written communication skills are required</p>
