<p><u><strong>Job Description:</strong></u></p>

<p>We&rsquo;re looking for a Customer Engagement Specialist (German, Spanish, French, Italian, Dutch, Portuguese, Polish, full time) to strengthen our international customer service team for our fast growing VIABUY Prepaid MasterCard brand.</p>

<p>You need to have very good spoken and written language skills&nbsp;and a good command of spoken English.</p>

<p>The position is available either:&nbsp;</p>

<ul>
	<li>full-time or part-time (Monday-Friday)</li>
	<li>part-time (Saturday-Sunday)</li>
</ul>

<p><u><strong>The Role:</strong></u></p>

<p>As a Customer Engagement Specialist,&nbsp;you work in an international team of specialists to service our customers&nbsp;<br />
through different channels with a fast response time and high quality.&nbsp;</p>

<p>You engage on a daily basis with our customers to find the best solution for their requests through different channels and analytical tools.</p>

<p>Service orientation and a drive to improve processes through constructive feedback is mandatory.</p>

<p>&nbsp;</p>

<p><u><strong>Key Responsibilities:</strong></u></p>

<p>Understand customer requests and service our customers with high quality and with fast response;</p>

<p>Analyse your customer market and cooperate with Teamleaders for regular process optimization;</p>

<p>Work in an international team of specialists;</p>

<p>Use different tools for analytics to service our customers in the best possible way;</p>

<p>Be the face of our brand to our customers.</p>

<p>&nbsp;</p>

<p><u><strong>Skills &amp; Expertise:</strong></u></p>

<p><strong>Essential:</strong></p>

<p>Native or advanced language level;<br />
Customer satisfaction focused;<br />
Service-oriented, willing and able to deal with customers via a range of channels;<br />
Demonstrable ambition to work in an international setting;<br />
Good computer skills;<br />
Ability to analyse and successfully solve problems;<br />
Good command of spoken English.</p>

<p>&nbsp;</p>

<p><strong>Desirable:</strong></p>

<p>Other language skills (like Italian, French, Dutch, Portuguese, Polish, Hungarian) would be an additional advantage;</p>

<p>Call Center experience;</p>

<p>Social Media Experience.</p>
