<p>ATEXIS is an international company dedicated to Customer Support Engineering activities. As a &ldquo;Solution&ldquo; subsidiary of the ALTEN Group, ATEXIS combines the skills of 800 collaborators united within a network of subsididaries based in France, Germany, Romania and India. We support our partners using a range of services with the main aim of optimizing the Equipment Support System during their series lifetime. The expertise and know-how of ATEXIS adapts to meet all your business requirements.</p>

<p><br />
<u>We are recruiting <strong>Customer Support Engineers (with French)</strong>.</u></p>

<p><strong>Main responsibilities:</strong></p>

<p>You will be integrated into this project and you will be in charge of realizing some of the following activities:</p>

<p>&bull; Ensure support for electrical application according to the customer process<br />
&bull; Resolve customer issues (bugs/accesses or accounts unavailability/corrupted data)<br />
&bull; Support ticket analysis<br />
&bull; Maintain contact with customers, providing responses when needed and ensuring documentation of any investigation and follow-up<br />
&bull; Diagnosis using case standards and application documents</p>

<p><strong>Requirements:</strong><br />
&bull; Technical educational background could be an advantage<br />
&bull; Experience in customer support could be an advantage<br />
&bull; Technical/Service desk awareness<br />
&bull; Customer-oriented attitude<br />
&bull; Ability to handle difficult and demanding customers<br />
&bull; Strong communication skills, both written and verbal<br />
&bull; Problem solver, results driven<br />
&bull; Attention to details, excellent analytical skills<br />
&bull; Flexible, well-motivated team player<br />
A medium or advanced level of French and English is required.</p>

<p><strong>What we offer:</strong><br />
&bull; Professional development opportunities within the company<br />
&bull; Competitive Salary and Benefits<br />
&bull; Foreign language courses, trainings<br />
&bull; Health and Wellness</p>

<p>ALTEN allows you to quickly take responsibility and to evolve in line with your career goal. If the prospect of integrating the carrier company of the most innovative projects in Romania and abroad motivates you, then let&#39;s meet!</p>

<p>As a technological partner reference for the biggest companies nationwide and worldwide, in 25 years ALTEN has become the European leader in engineering and consulting services. Composed of 18400 collaborators (with 88% of engineers) &ndash; Settled in 20 countries &ndash; 1.3 M&euro; turnover.</p>

<p>We thank everyone for applying, however only the most suitable candidates will be contacted for an interview.</p>

<p>You can send your application directly to office@atexis.ro.</p>
