<p>The new Tech Support team that we are going to build in Cluj GBC, will offer support for our technology products (media:scapes, roomwizards, virtual puck, etc.) to our end users and dealers. As part of a global team, you will work with people from different locations in EMEA.</p>

<p>In order to be successful in this role, we look for someone with excellent customer orientation, IT Network and troubleshooting experience and a positive attitude. Successful candidate will make use of knowledge in web applications, IIS, Exchange, Cloud calendaring administration, Extron, Crestron and codec installations, while helping customers integrate Steelcase products with their IT/AV environment.</p>

<p><strong>Mission:</strong></p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Offer support to end user and dealer&nbsp; for our technology products<br />
&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to and resolve technical telephone service calls.<br />
&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with product training on interactive products via phone.<br />
&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to and resolve&nbsp; email inquiries and service requests<br />
&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Approve technical product replacements in SAP work flow</p>

<p><strong>Education/Experience</strong></p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor&rsquo;s degree in IT or Audio Visual&nbsp;<br />
&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 2 years of technical support or customer service experience<br />
&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical proficiency of commonly used operating systems<br />
&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preferred experience with TCP/IP Networking, AV connections and Exchange</p>

<p><strong>Skills/Abilities</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Strong interpersonal communication skills required.&nbsp; Ability to effectively communicate in a professional manner.</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Pleasant and professional phone etiquette.&nbsp;</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Strong organizational skills and ability to effectively prioritize work to meet established deadlines.&nbsp;</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Ability to work with minimal supervision and ability to handle non-standard events.</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Must be a team player, have a positive attitude and be flexible.</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Requires independent analysis and judgment skills in using prior experience and knowledge of Steelcase&rsquo;s Integrated Technology products to successfully resolve standard and non-standard customer support issues.</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Ability and willingness to work extended hours, as necessary, to effectively accomplish assigned tasks.</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Ability to travel up to 10%, as needed to successfully perform assigned role.</p>
