<p>The Exception and Deviation Management role supports all kind of exception requests within Atos, GSA and Client. This role works in in close cooperation with client CISO and exceptions department.</p>

<p><strong>Activities to be covered</strong></p>

<p>All kind of general exception requests which are relevant to security metrics and SLA requirements.</p>

<p><strong>Responsibilities</strong></p>

<ul>
	<li>Develop and maintain exception and deviation management processes;</li>
	<li>Run Risk Management procedures within account;</li>
	<li>Act as a Customer and Account SPOC for all requests and activities;</li>
	<li>Develop and maintain process documentation;</li>
	<li>Update metrics and dashboard;</li>
	<li>Support KPI relevant processes;</li>
	<li>Coordinate client activities;</li>
	<li>Maintain and improve process trainings and awareness;</li>
	<li>Improve Atos GSS toolset and guidelines.</li>
</ul>

<p>Support processes within the security tower:</p>

<ul>
	<li>Closely cooperate with Atos service management organizations;</li>
	<li>Closely cooperate with Atos GSS organization;</li>
	<li>Report creation recurring or ad hoc;</li>
	<li>Maintain all dashboard data and keep KPI data up to date;</li>
	<li>Support governance activities;</li>
	<li>Maintenance of documents and audit relevant processes.</li>
</ul>

<p><strong>Skillset</strong></p>

<ul>
	<li>Minimum 5-7 years risk management experience;</li>
	<li>Minimum 5-7 audit management, whereof at least 3y maintaining security audits (ISAE, ISO27XXX, BS799, PCI, HIPAA or similar);</li>
	<li>Profound knowledge of:&nbsp;BSI standards and terms,&nbsp;NIST,&nbsp;ISO norms,&nbsp;ITIL;</li>
	<li>Baseline knowledge in technical terms (Infrastructure, OS, DB, Applications, SAP)</li>
	<li>Preferably at least two of the following certifications: CISSP, CISA, CISM, CRISC, ITIL, BSI Auditor, CCSK or adequate national certification.</li>
	<li>Languages: Business English/Business German, both read-write-verbal.</li>
</ul>

<p><strong>Personal Attitude</strong></p>

<ul>
	<li>Must have profound Customer support attitude combined with strong communication skills.</li>
	<li>Analytical skills and mentality to develop and solve issues in close collaboration with the Customer and with all technical level within GSA are required. Explicit attitude to track and maintain action lists extremely close to the requirements.</li>
	<li>Self-training and self-development is a typical approach combined with the self-registration and certification for required role fulfillment.</li>
</ul>
