<p>SKILLS, KNOWLEDGE AND EXPERIENCE<br />
 Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff;<br />
 Advanced English language skill &ndash; very good verbal and written skills (C1);<br />
 Identify the work required and organise, facilitate and / or perform the work with only limited guidance from line management;<br />
 Good analytical skills, structured and methodical approach;<br />
 Highly organise, with the ability to plan ahead for short to medium term objectives;<br />
 Commitment to Quality Standards and continuous improvement;<br />
 Good knowledge of Microsoft technologies - up to Windows Server 2012, Exchange Server 2013, Windows 8 and Office 2013 / Office 365;<br />
 In depth knowledge of Active Directory technologies, PowerShell queries for AD modules, System Center Configuration Manager, WSUS.<br />
PREFERRED SKILLS<br />
 Technical knowledge and exposure to Microsoft Server OS products, services, tools and processes;<br />
 Working experience with Microsoft and VMWare products;<br />
 Qualifications &ndash; CompTIA Security+ and other security related certifications;<br />
 Strong knowledge of the ITIL processes.</p>

<p>Descrierea jobului</p>

<p>General Overview:<br />
Deliver security operation service to SCC service customers of &ldquo;converged infrastructure&rdquo; technologies, in line with business standards, processes and contract entitlement.<br />
Job Description<br />
ROLE AND RESPONSIBILITIES<br />
The main roles and responsibilities of this position include:<br />
 Adherence to SCC processes and procedures;<br />
 To deal with customer requests in line with Service definitions and SLA&rsquo;s;<br />
 Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager;<br />
 Effectively manage escalation to second line engineering colleagues;<br />
 Maintain an in-depth knowledge of industry standards relevant to the role;<br />
 Review and update SCC&rsquo;s internal knowledge base;<br />
 Ownership of support calls within the Event Management Tool;<br />
 Designing and implementing security workflows for SCC&#39;s Data Centre hosted infrastructures according to vendor recommended practices;<br />
 Determining whether identified CVE&rsquo;s apply to the environment;<br />
 Vulnerability management principles, proper patch management and deployment;<br />
 Research of pending vulnerabilities, planning and maintenance of the patch management environment as well as the overall patch management process and supporting documentation;<br />
 Dealing with customer requests in line with Service definitions and SLA&rsquo;s;<br />
 Providing regular updates to both the customer and the Service Desk of open events;<br />
 Management of information relating to customer incidents or service requests and the effective communication of progress of such events to team project members, customers and involved 3rd parties;<br />
 Provide regular updates to both the customer and the Service Desk of open events;<br />
 Performing as an integral member of the Infrastructure Patch Management and Security Team ;<br />
 Run security audit reports for User Accounts, Administrative Rights and Passwords;<br />
 Monitoring and Reporting user&rsquo;s activities within customer&rsquo;s environment;<br />
 Suggesting and providing IT solutions to business and management problems;<br />
 Ensuring that all SCC users managing customer&rsquo;s environment comply with industry standards.</p>
