<p><u><strong>Job Description:</strong></u></p>

<p>We&rsquo;re looking for 10 Call Center Customer Engagement Specialists (German - 2, French - 2, Italian - 2, Dutch - 2, Spanish - 2, full time) to build our international call center customer service team in our fast growing company.</p>

<p>You need to have very good spoken and written language skills (either German, French, Italian, Dutch or Spanish) and a good command of spoken English.</p>

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<p><u><strong>The Role:</strong></u></p>

<p>As a Call Center Customer Engagement Specialist with either German, French, Italian, Dutch, Spanish,&nbsp;<br />
you work in an international team of specialists to service our customers by phone<br />
with a fast response time and high quality.&nbsp;</p>

<p>You engage on a daily basis with our customers to find the best solution for their requests.</p>

<p>Service orientation and a drive to improve processes through constructive feedback is mandatory.</p>

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<p><u><strong>Key Responsibilities:</strong></u></p>

<p>Understand customer requests and service our customers with high quality and with fast response;</p>

<p>Analyse your customer market and cooperate with Teamleaders for regular process optimization;</p>

<p>Work in an international team of specialists;</p>

<p>Use different tools for analytics to service our customers in the best possible way;</p>

<p>Be the face of our brand to our customers.</p>

<p>&nbsp;</p>

<p><strong><u>Skills and Expertise:</u></strong></p>

<p><strong>Essential:</strong></p>

<p>Advance language skills or native speaker of German, French, Italian, Dutch, Spanish;<br />
Call Center experience;<br />
Customer satisfaction focused;<br />
Service-oriented, willing and able to deal with customers via a range of channels;<br />
Demonstrable ambition to work in an international setting;<br />
Good computer skills;<br />
Ability to analyse and successfully solve problems;<br />
Good command of spoken English.</p>

<p><strong>Desirable:</strong></p>

<p>Other language skills (like Portuguese, Polish, Hungarian) would be an additional advantage;</p>

<p>Social Media Experience.</p>

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