<p><strong>Candidatul ideal</strong></p>

<p>&bull; Fluent in Italian and medium English skills<br />
&bull; Able to work independently and efficiently to meet deadlines;<br />
&bull; Self motivated, detail-oriented and organized;<br />
&bull; Excellent communication (oral and written), interpersonal, organizational, and presentation skills<br />
&bull; Experience with hardware and software issues would be an advantage</p>

<p><strong>Descrierea jobului</strong></p>

<p>&bull; Provide client support and technical issue resolution via phone and e-mail<br />
&bull; Installing and configuring computer hardware operating systems and applications;<br />
&bull; Troubleshoot system and network problems and diagnosing and solving hardware/software faults;<br />
&bull; Provide support, including procedural documentation;<br />
&bull; Respond within agreed time limits to call-outs;<br />
&bull; Work continuously on a task until completion (or referral to third parties, if appropriate);<br />
&bull; Prioritize and managing many open cases at one time;<br />
&bull; Establish a good working relationship with customers and other professionals</p>
