<p><strong>ICT Service Desk Engineer</strong></p>

<p><strong>Job Description:</strong><br />
The primary role of the ICT Service Desk Engineer 1st line is providing first level support towards professional users. You will be answering questions, analyzing problems and come up with a solution for simple and complex incidents. Incidents can include printing problems, installing software, granting access to company resources, solving performance issues, etc. Problems are very diverse and challenging.</p>

<p><strong>Primary duties and responsibilities:</strong><br />
&middot; &nbsp;Accurate identification of user problems via IT support tools and remote tools<br />
&middot; &nbsp;Accurate and timely escalation of problems to specialist support teams<br />
&middot; &nbsp;Correct identification of the cause of the problem and determination of the most suitable solution<br />
&middot; &nbsp;Follow up with customers to ensure issue has been resolved<br />
&middot; &nbsp;Promotion of IT services to professional users<br />
&middot; &nbsp;Contribute to document frequently occurring issues and their resolution<br />
&nbsp;<br />
<strong>Requirements:</strong><br />
&middot; &nbsp;University degree (in computer applications) or you have a background in ICT<br />
&middot; &nbsp;Express yourself fluently in both spoken and written English<br />
&middot; &nbsp;Strong communicative skills<br />
&middot; &nbsp;Previous experience in ICT user-support and client service is an asset<br />
&middot; &nbsp;Willing to work in shifts<br />
&middot; &nbsp;Knowledge of Microsoft products in general (Office 2010/2013, Windows 7, Windows Server 2008/2012 environment)<br />
&middot; &nbsp;Familiar with hardware installations<br />
&middot; &nbsp;Knowledge of Active Directory and Exchange environment is an asset<br />
&middot; &nbsp;Motivation, discipline, well-structured and flexibility are your key characteristics</p>

<p><strong>Offer:</strong><br />
&middot; &nbsp;A challenging job with a lot of variety and future in a fast growing dynamic company with a no-nonsense corporate culture<br />
&middot; &nbsp;A competitive salary according to knowledge and experience<br />
&nbsp;<br />
In case you get this job, training will be provided and traveling to Belgium may be required.</p>

<p>If you believe you qualify to the above mentioned requirements, please submit your CV in English to: <a href="mailto:Stefan.Baciu@katoennatie.com">Stefan.Baciu@katoennatie.com</a>&nbsp;(please mention the name of the job title)</p>
