<p><strong>Candidatul ideal</strong></p>

<p><strong>Essential</strong>:</p>

<ul>
	<li>Interest in Quality Assurance, Coaching and/or Training, any experience in these areas would be an asset</li>
	<li>Sector/industry experience in a fast-paced, demanding, high growth organisation</li>
	<li>Excellent/fluent writing, spelling and grammar skills in English &ndash; advanced level</li>
	<li>Excellent/fluent writing, spelling and grammar skills in German &ndash; advanced level</li>
	<li>Additional language skills will be an asset</li>
	<li>Excellent communication ability including written and oral presentation skills.</li>
	<li>Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs</li>
	<li>Ability to think in creative and innovative ways</li>
	<li>Ability to transmit information.</li>
	<li>Strong Critical and analytical skills are a must to perform quality control and audit procedures</li>
	<li>Strong PC knowledge including related PowerPoint/Excel/Microsoft andCRM systems</li>
	<li>Natural ability to work collaboratively with others and a communication style that is open and transparent</li>
	<li>Work with remote team(s)</li>
	<li>Adaptable style that is comfortable within a high-energy, action-oriented culture</li>
	<li>Independence of judgment, constructive approach to challenges and collaborative way of addressing issues, aiming at constructive solutions&rsquo; finding</li>
	<li>Proactive approach in addressing issues long-term and implementing long-lasting solutions.</li>
</ul>

<p><strong>Descrierea jobului</strong></p>

<p>Key responsibilities include the following areas:</p>

<ul>
	<li>Develops training material and effectively delivers training on tools and processes as well as soft skills during the transition and steady state period of a project</li>
	<li>Works on quality assurance activities for selected processes, tools and reporting following the quality assurance plans</li>
	<li>Conducts audits and reviews/analyses data and documentation</li>
	<li>Assists in the development of systematic approaches for assuring high quality services</li>
	<li>Integrates and aligns the processes that will best achieve the desired results</li>
	<li>Makes continual improvement of products, processes and systems</li>
	<li>Executes all QA plan initiatives based on defined quality criteria that meet Client expectations</li>
	<li>Assures continuous improvement in quality via quality check findings, coaching, calibration, etc.</li>
	<li>Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management</li>
	<li>Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance</li>
	<li>Provides guidance and participates in the performance of audit procedures</li>
	<li>Provides Coaching/Training on the QA findings + refresher trainings;</li>
	<li>Contributes to the creation and execution of the Continuous Process Improvement initiatives &ndash; coming from QA findings</li>
</ul>
