<p><strong>Candidatul ideal</strong></p>

<p>We are in the business of helping people: we provide client support and technical issue solutions for the clients who need it. Therefore we are looking for colleagues who are self motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.<br />
Are you proficient in German?<br />
Do you have medium English skills?<br />
Do you have some experience with hardware and software issues?<br />
Are you able to work independently and efficiently meet deadlines?<br />
Then join our team, we are glad to welcome you!</p>

<p><strong>We offer:</strong></p>

<p>- attractive salary package<br />
- performance bonus (plus other incentives)<br />
- one month technical training</p>

<p><strong>Descrierea jobului</strong></p>

<p>&bull; Help the customers: provide client support and technical issue resolution via phone and e-mail<br />
&bull; Providing help for installing and configuring computer hardware operating systems and applications;<br />
&bull; Troubleshooting system and network problems and diagnosing and solving hardware/software faults;<br />
&bull; Provide support, including procedural documentation;<br />
&bull; Respond within agreed time limits to call-outs;<br />
&bull; Work continuously on a task until completion (or referral to third parties, if appropriate);<br />
&bull; Prioritize and manage many open cases at one time;<br />
&bull; Establish a good working relationship with customers and other professionals</p>
