<p>The DHL team comprises over 320,000 people in practically every country on the planet. And yet they all have one important thing in common.</p>

<p>The Customer.</p>

<p>That&rsquo;s because although logistics are what drive our world, people are what connect it. Delivering service, quality and sustainability, every single day to every single customer, is how we&rsquo;re able to bring people together &ndash; and make a difference to their lives.</p>

<p><strong><u>Main responsibilities:</u></strong></p>

<p>&bull; Send notifications to customers via e-mail / phone for the beginning of customs clearance process;<br />
&bull; Contacting customers and answering to their questions /requests related to Customs clearance paperwork;<br />
&bull; Contacting DHL origin offices regarding Customs clearance paperwork;<br />
&bull; Follow-up outstanding Held for Payment shipments;<br />
&bull; Assist in the daily administrative, operational functions of the department;<br />
&bull; Ensure that all the relevant information is updated in specific applications.</p>

<p><u><strong>Requirements:</strong></u></p>

<p>&bull; Customer orientation;<br />
&bull; Very organized approach to work (able to set priorities and meet the deadlines);<br />
&bull; Good communication skills in both Romanian and English;<br />
&bull; Ability to work under stressful conditions;<br />
&bull; Good PC knowledge;<br />
&bull; Customs Clearance knowledge would be an advantage.</p>
