<p>Purpose of the Role</p>

<ul>
	<li>This role requires very good knowledge of English &ndash; spoken and written; excellent communication skills and client oriented; to be available to work in night shifts and flexible working week, based on a rotation pattern.</li>
</ul>

<p>Key Activities</p>

<ul>
	<li>Providing guidance and support via live telephone and dedicated platforms to panel members;</li>
	<li>Reviewing inbound emails, answering questions and providing support via email;</li>
	<li>Outbound telephone calls, to assist in connection issues, missed survey prompts, attempts to retrieve devices from panel members following agreed conditions;</li>
	<li>Outbound reminder calls to panel members to complete active assignments.</li>
</ul>

<p>Technical skills required</p>

<ul>
	<li>Excellent written and verbal English communication skills;</li>
	<li>Available to work in night shifts and flexible working week, based on a rotation pattern;</li>
	<li>Good Internet searching skills.</li>
</ul>
