<p><strong>Responsabilities</strong> :<br />
 Administer Exchange 2003/ 2007/ 2010 (Troubleshooting, Backup, Restore, Routing, Monitoring, Design, Installation and configuration, etc);<br />
 Blackberry Service (administration);<br />
 Office Communicator Service (administration);<br />
 Using broad and in-depth product knowledge (Microsoft Exchange Environment, Active Directory and Windows Server Operating Systems);<br />
 Provide and facilitate the responsive delivery of technical solutions and information to major customers;<br />
 Provide solutions to complex problems, this involves dealing with difficult situations including complaint handling, sensitive customers as well as regular operations;<br />
 Build customer and partner loyalty through customer orientation, responsiveness and accountability;<br />
 Work in an international environment and collaborate with your team to provide high-level support;<br />
Technical Skills :<br />
&bull; Good understanding of the follow technologies: Networking and Communications protocols (DNS, RPC, LDAP, etc); Operating Infrastructure (Windows Server 2003/2008);<br />
&bull; Strong knowledge of Microsoft Exchange environment 2003/ 2007/ 2010 Systems (administration, troubleshooting, design, configuration and installation);<br />
&bull; Good knowledge of Microsoft Active Directory;<br />
&bull; Good understanding of Backup/Restore solutions;<br />
&bull; Good understanding of Communications services (Office communicator server and Lync server);<br />
&bull; Good knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc);<br />
&bull; MCSA or equivalent certification would be an advantage;<br />
<strong>Experience</strong>:<br />
&bull; experience of 2 years in an IT working environment;<br />
&bull; knowledge of Information Systems and a sound understanding of the concepts and applications within Information Systems;<br />
Languages : Strong working knowledge of English (verbal and written) it&rsquo;s a must;<br />
French or German &ndash; advanced would be a big plus)</p>

<p>Soft Skills : Analytical Thinking, Teamwork, Strong problem solving skills, Communication skills in international environment, Customer-oriented attitude, Willingness to improve technical skills.</p>
