<p>Candidatul ideal</p>

<p>University educational degree is preferred<br />
Proficiency in English<br />
Previous experience as a Quality Analyst and previous experience in managing a team is a must<br />
Proficient with writing reports and business correspondence<br />
Proficient with spreadsheets and word processing software<br />
Excellent in planning and organizing<br />
Excellent and communication and interpersonal skills</p>

<p>Descrierea jobului</p>

<p>This position coordinates and directs quality assurance, training and implementation programs, ensuring that required standards of training, accuracy, and quality set by the client are achieved and maintained.<br />
<br />
ESSENTIAL DUTIES AND RESPONSIBILITIES:<br />
Plans, develops and improves quality initiatives in accordance with Sykes and client&#39;s business plans;<br />
Develops and manages the Quality Systems of Sykes to ensure its effectiveness;<br />
Develops, coordinates and manages the Quality Monitoring process;<br />
Provides specializes input into quality and operational functions;<br />
Optimizes workforce.<br />
Plans, develops and improves training initiatives in accordance with Sykes business plan and client&#39;s standards;<br />
Manages and ensures the efficient and effective management of the training program by the Account Trainers;<br />
Develops and coordinates the training processes to ensure that agents have the technical and soft skills required to maximize customer and client satisfaction;<br />
Develops, co-ordinates and manages the quality monitoring process;<br />
Provides specialized input into quality, training and operational functions.</p>

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