<p>KILLS, KNOWLEDGE AND EXPERIENCE<br />
&bull; Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff<br />
&bull; Identify the work required and organise, facilitate and / or perform the work with only limited guidance from line management<br />
&bull; Good analytical skills, structured and methodical approach<br />
&bull; Highly organise, with the ability to plan ahead for short to medium term objectives<br />
&bull; Strong service attitude, builds lasting customer relationships, strives for efficiency and effectiveness<br />
&bull; Commitment to Quality Standards and continuous improvement<br />
&bull; Switching (Cisco, HP and Extreme)<br />
&bull; MPLS<br />
&bull; Cisco Certifications<br />
&bull; Cisco routing and switching skills and knowledge<br />
&bull; Client network and firewall solutions, including enterprise-level equipment such as Cisco ASA and Nexus devices<br />
&bull; Good working knowledge and experience in a Cisco environment, knowledge of checkpoint firewalls, demonstrates excellent troubleshooting skills, Intruder Detection Systems, LAN &amp; WAN, Routing Protocols e.g. OSPF<br />
&bull; Load balancer (F5, Jetnexus)<br />
PREFERRED SKILLS<br />
&bull; Graduate or equivalent experience<br />
&bull; Appropriate professional qualifications: Cisco CCNP / CCIE<br />
&bull; Additional skills in technologies interacting with the network equipment (storage, operating systems, virtualisation)<br />
&bull; Excellent communications skills, both oral and written<br />
&bull; Strong hands on technical capability</p>

<p>Descrierea jobului</p>

<p>JOB PURPOSE:<br />
To be immersed in the Infrastructure Support Network Support Team, supporting a wide range of customers on a very broad range of networking technologies. As this is a support position, the work is fast paced and you will often be required to work to demanding deadlines.</p>

<p>This role demands the engineer to provide advanced network support as well as assisting in the implementation of new infrastructure &amp; systems. The role is based in the NOC, providing Switching and Firewall support to a number of customers<br />
ROLE AND RESPONSIBILITIES<br />
The main roles and responsibilities of this position include:<br />
&bull; Ownership of support calls within the Event Management Tool<br />
&bull; Provide regular updates to both the customer and the Service Desk of open events<br />
&bull; Ensure effective and rapid response to Major Incidents<br />
&bull; Maintain an in-depth knowledge of industry standards relevant to the role<br />
&bull; To adhere to all company policies and processes as communicated by line management in order to maintain corporate ISO accreditation levels<br />
&bull; To obtain and maintain technical accreditations as required by management in accordance with the guidelines provided by manufactures and software vendors<br />
&bull; Advanced troubleshooting of customer environments<br />
&bull; Performance monitoring<br />
&bull; Maintenance upgrades<br />
&bull; Firewall configuration and administration<br />
&bull; Switch configuration<br />
&bull; Meticulous approach, effective written and oral communicator</p>
