<p>Our client is a global organization in the Supply Management industry, headquartered in Europe. The company provides comprehensive end-to-end procurement solutions to global clients across all industry sectors. This is a unique and exciting opportunity to join the initial intake of around 100 staff in their newly created Shared Service Centre (SSC) in Bucharest. Successful candidates will be instrumental in the initial setup of up the SSC, supported by an in-house cross-functional team from around the world. Once operational, the SSC will promote service delivery excellence and continuous improvement to achieve aggressive future growth targets. This is a significant opportunity for talented and ambitious individuals who want to be part of a dynamic team to create an important legacy by shaping the operating model and influencing the SSCs future strategic direction, growth and success. Our client promotes a fresh and diverse brand and culture, offering successful candidates exciting opportunities in pivotal roles in a growing organization, with a competitive salary and benefits scheme.<br />
<br />
<strong>Requirements:</strong><br />
<br />
Willing to accept the challenge to support the setup of the Operational Procurement &amp; Client Service Desk function from scratch and transition related activity to the SSC;<br />
Proven successful track record in a similar role;<br />
Good understanding of Operational Procurement, Helpdesk and P2P platforms, processes and best practice (Coupa expertise desirable but not essential);<br />
Good problem-solving skills with a strong customer-service orientation;<br />
Gravitas and influencing skills to impact at all organizational levels;<br />
Ability to drive performance and continuous improvement;<br />
Excellent English and German written and verbal communication skills.</p>

<p><strong>Job Description:</strong></p>

<p>Supporting the Head of Operational Procurement &amp; Client Service Desk and Regional Operational Procurement &amp; Client Service Desk Team Leads to challenge onshore functions to ensure optimal use of Operational Procurement &amp; Client Service Desk systems and capabilities;<br />
Service delivery, namely:<br />
- first level support for internal business partners, external procurement partners and third-party providers in line with agreed SLAs, OLAs, KPIs, including response and resolution times;<br />
- handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue;<br />
- maintenance of knowledge management systems and client education material (e.g. &lsquo;how to&rsquo; guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction;<br />
- day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. supplier on-boarding, catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.);<br />
- optimised and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management);<br />
Providing expert input across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation;<br />
Ensuring functional KPIs, SLAs and other performance objectives are met.</p>
