<p><strong>Purpose of Role</strong></p>

<p>To provide advice, support and to manage all non-group enquires and bookings in the most effective and cost efficient way, Deal with Administrative tasks for agencies and any clients requiring assistance in English and Spanish and action any booking requests.&nbsp; Undertake activities relating to any booking, ensuring you deliver excellent customer service at all times.</p>

<p><strong>Duties and Responsibilities</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Receive non-group enquiries and booking requests on a daily basis from the agents, affiliates and sales offices via in-house computer system, telephone, email or fax</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Prioritize the work load according to deadlines, arrival dates specified service standard requirements</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Acknowledge all enquires and requests however received within specified service standard requirements</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Update the IT system with bookings and other information</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Research appropriate suppliers including the utilization of non-contracted suppliers (hotels) wherever appropriate</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Contact suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Negotiate the best possible rates and conditions</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Provide suitable alternatives when required</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Keep agents and affiliate customers updated on a daily basis as to the activities being undertaken in relation to the specific enquiry or booking</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Provide the customer with detailed information including prices that meet their&nbsp; requirement</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->&nbsp;Ensure that all enquiries and requests however received are managed to a successful conclusion within specified service standard requirements</p>

<p>&nbsp;</p>

<p><strong>Experience, Qualifications,&nbsp; Training requirements</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Travel industry and/or Call Centre experience (desirable)</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Experience working in a customer facing role (required)</p>

<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Fluency in spoken and written English and Italian(required)</p>

<p>&nbsp;</p>

<p><strong>Knowledge, Skill, Behavioural requirements</strong></p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Strong communication, interpersonal and client relationship management skills</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Good negotiating and influencing skills</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Accuracy, research skills and attention to detail</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Ability to anticipate and solve problems</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Team working skills</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->Stamina and persistence</p>

<p><!--[if !supportLists]-->&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <!--[endif]-->A &ldquo;can do&rdquo; approach</p>
