<p>Our client is one of the biggest telecommunication player in Czech Republic with residence in Prague. It is also an internet service and smart TVs provider.<br />
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<p>Responsibilities:</p>

<p>Your role: You will offer support for mobile and fixed voice and data services around the world including complex WAN and Data Center connections.</p>

<p>You will be part of a team which is responsible for operating and looking after the biggest and most valuable customers around the world (among others DHL European network outsourcing covering 28 countries).&nbsp;</p>

<p>&middot; Monitoring of services to proactively detect and fix any network problem;<br />
&middot; Initial troubleshooting on CISCO devices, as well as opening tickets with the local providers;<br />
&middot; Solving technical incidents;<br />
&middot; Leading communication with the customer of major outage resolution progress;<br />
&middot; Picking up incoming customer calls and responding to new incident tickets.&nbsp;</p>

<p>Requirements:</p>

<p>- High-school degree or College - preferably Computer Science, Electronics or Informatics ;<br />
- You need to have very good knowledge of English language (written and spoken). You will be speaking English every day with your colleagues and customers.&nbsp;<br />
- Good interpersonal and communication skills.&nbsp;<br />
- You will be helping the customers so you need to be able to understand their needs by asking the right questions;&nbsp;<br />
- Interest in telco and network area.<br />
- Advantages:<br />
- Cisco certifications<br />
- Previous experience at Support/Helpdesk position</p>

<p>Benefits:</p>

<p>- Mobile Phone for private purposes and 5 concessional sim cards<br />
- Financial contributions to life and pension insurance.<br />
- Language courses<br />
- Financial contributions to sport and culture<br />
- Five weeks of vacation<br />
- At start 2 months initial training will be provided to you. This is part of the adaptation program and you will also have the chance to get some Cisco certifications. Client will give you all the trainings you need for the job.</p>

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