<p><strong>Design the Future</strong><br />
At Steelcase, we believe the places where people work, really matter. Great places can inspire, accelerate innovation, enhance wellbeing and connect people to each other and to the purpose of their organization. By studying how people work and by bringing human insights to the places where they work, we help organizations to achieve a higher level of performance.</p>

<p><strong>We&rsquo;d like to invite you to begin a journey with us</strong>.<br />
In 2011, we opened a new Business Center in one of the most vibrant cities in Romania &ndash; Cluj-Napoca. We provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations, supporting Europe and North America.<br />
We&rsquo;d like to invite you to become a member of our Steelcase team and work for a global leader in one of our inspiring spaces.</p>

<p><br />
<strong>SAP CRM Analyst</strong><br />
To support our global customer service and quality management initiatives, we are looking to enlarge our SAP team with one SAP CRM Analyst. We are looking for talented and motivated persons who want to establish a strong business partnering with our global organization. This position will be on the sales automation team and will report to SAP CIC Project Manager. The SAP CRM Analyst will be responsible for the implementation and on-going support of Steelcase&rsquo;s SAP Customer Interaction Center (CIC).</p>

<p><strong>Mission:</strong></p>

<ul>
	<li>The primary responsibility for this position will be to support global customer facing organizations by working closely with business stakeholders in the rollout, support and continuous improvement of a global call center platform utilizing SAP&rsquo;s CRM platform.</li>
	<li>Candidate will work with other internal groups in determining the alignment and usage of CIC for other business units within Steelcase.</li>
	<li>Works with the client community in the definition of scope, requirements, processes &amp; procedures to ensure the success of projects.</li>
	<li>Analyzes designs, develops, tests &amp; implements order management applications in support of business initiatives.</li>
</ul>

<p><strong>Education/Experience</strong></p>

<ul>
	<li>Bachelor degree in a related field preferred</li>
	<li>At least 1 year of experience with SAP CRM</li>
</ul>

<p><strong>Skills/Abilities</strong></p>

<ul>
	<li>Prior working experience with SAP CRM</li>
	<li>Demonstrated understanding or experience in ABAP programming language</li>
	<li>Knowledge of other SAP technologies</li>
	<li>Demonstrated ability to engage and influence clients in their technical solutions.</li>
	<li>Excellent communication skills (written &amp; verbal).</li>
	<li>Strong customer orientation (for both internal and external customers)</li>
	<li>Advanced English level, German or French is a big plus</li>
</ul>
