<p>Candidatul ideal</p>

<p>- Knowledge of hardware environments (PC)<br />
- Above average knowledge of Windows (Windows 7/Server 2008 and focus on Windows XP / Server 2003) and common problems solving skills<br />
- Knowledge of MS Office above average and skills to solve common problems<br />
- Above average knowledge of networking (LAN)<br />
- Customer-oriented attitude, good ability to relate through telephone and written communication<br />
-Strong communication skills and being able to integrate your efforts into a team work<br />
-Advanced English language skill &ndash; very good verbal and written skills</p>

<p>Descrierea jobului</p>

<p>Main responsibilities:<br />
- to provide technical support remotely consistent with established service agreement (SLA )<br />
- to analyze and resolve reported incidents within the competences set<br />
- to maintain contact with the client and other parties involved in resolving incidents - to act as technical support for field engineers<br />
- to monitor and report incidents and issues raised; suggest medium and long term solutions<br />
- to identify any particular customer requirement<br />
- to decide impact activities ( emergency or incident )<br />
- to update the records with the details of all actions taken and with new information obtained<br />
- to provide solutions by phone, email or remote connection to incidents and requests according the SLA&rsquo;s</p>
