<p>Company description:</p>

<p>Who we are</p>

<p>SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.</p>

<p>What we do</p>

<p>We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe.</p>

<p>We serve over 2,500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.</p>

<p>Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.</p>

<p>Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.&nbsp;<br />
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&nbsp;</p>

<p>The role:</p>

<p>Main responsibilities:</p>

<p>As part of the Operations support team you will be in charge of: &nbsp;&nbsp;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opening/creating tickets all based on customer requests received by e-mail, telephone, interface</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Closing tickets created as a results of the technician&rsquo;s visit on customer&rsquo;s site;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Checking service rights/accesses for non-contract clients, sending cost estimations for the calls not covered by the contract and cost charging for the service in the data base;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Placing orders for all the necessary parts required in interventions;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Scheduling client meetings with the technical team regarding the incident created;</p>

<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assigning field technicians to reported incidents all based on their availability and skills.</p>

<p>&nbsp;</p>

<p>Requirements:</p>

<p>&middot; &nbsp; &nbsp; &nbsp; Verbal and written communication skills in French - medium/advanced;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of MS Office and MS based applications;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hard working, performance driven, solution oriented, team centric;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Available to work business hours in shifts between andMonday to Friday.</p>

<p>&nbsp;</p>

<p>What we offer:</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive salary package made of base salary, performance bonuses and meal tickets;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates to 7Card, Bookster corporate library subscription, free hot beverages;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible location: possibility to work in the office or remotely;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High quality external and internal technical trainings;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team events: up to 3 team building activities per year, Christmas party for both employees and kids, Employee Summer Festival, 1st of June kids party;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; More benefits depending on the length of service;</p>

<p>&middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lateral and management career opportunities.</p>

<p>&nbsp;</p>

<p>We are SCC &ndash; great things happen when we work together!</p>

<p>Send your questions at cariera@scc.com. We&rsquo;ll be glad to offer you more details!</p>
