<p><strong>Candidatul ideal</strong></p>

<p>- Language skills, fluency in English and German<br />
- Good communication skills and customer focus<br />
- Ability to multi-task, prioritize work and manage time based on business needs<br />
- Fast learner<br />
- Sustained work capacity<br />
- Computer skills and MS Office package knowledge<br />
- Excellent administration skills and good organization skills with attention to detail<br />
- Experience in Customer Care or HR services is an advantage</p>

<p><strong>Descrierea jobului</strong></p>

<p>- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,<br />
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,<br />
- Provide exceptional customer service and collect required information from the customer on every call per established criteria, in English and German<br />
- Handle multiple tasks (talking with customers while accessing information in the computer),<br />
- Proactive flagging incidents where no knowledge solution was found,<br />
- Accurate and timely hand off to other resolving teams,<br />
- Consistently meeting established performance and quality standards both on HR and Learning platforms for which the support is provided<br />
- Data entry and corrections made into the HR tools</p>
