<p><strong>Candidatul ideal</strong></p>

<p>Knowledgeable of ITIL v3 / Foundation certified a plus;<br />
Excellent knowledge of English;<br />
Excellent communication skills, both written and verbal;<br />
Flexible and well-motivated;<br />
Strong team player with the ability to build relationships with both colleagues and external clients;<br />
Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;<br />
Understanding the nature of IT service management.</p>

<p><strong>Descrierea jobului</strong></p>

<p>The Skills Manager role is governance based and ensures that all ecosystem providers are operating to a single Skills management process.<br />
The scope for Skills Management will include technical skills, client specific knowledge, soft skills (e.g. effective communication, collaborative working) and customer service.<br />
<br />
The Skills Manager will ensure that the skills, knowledge and training of resources providing Services are appropriate to their role. This will be achieved by ensuring all Suppliers perform pro-active succession planning, structured on-boarding of new team members, investment in relevant training, coaching to level out skills imbalances and regular baseline assessment of team member skills to ensure that skills gaps are identified and addressed.</p>

<p>Be responsible for ensuring that a Skills Management policy and requirements are agreed with the Client and the Suppliers;<br />
Ensure that Skills Management interfaces with related processes are identified and enabled.<br />
Define, develop and manage an action plan to ensure that the Clients Skills Management policy and requirements are met by the Suppliers;<br />
Ensure that Suppliers maintain and manage skills matrices for resources so that skills are cascaded and shared to provide assurance that skills gaps are closed, and that the is no over reliance on specific persons within support teams;<br />
Periodically review skills matrices to ensure that they are being actively updated and aligned with changes / developments from client side;<br />
Ensure that all Supplier personnel receive specific training about the Clients Service, its core business, values and business objectives.</p>
