<p><strong>We are looking for:</strong></p>

<p>- University degree in the field of business, IT/ Telecom or other related fields<br />
- Excellent communication skills in both written and spoken English<br />
- Great advantage for a second language such as German or French<br />
- 2-3 years experience in managing by leading, coaching and mentoring efficiency a team<br />
- Experience in customer service with focus on the process and system improvement<br />
- Previous experience in a similar position in a call center or outsourcing environment is required<br />
- Proficient in using MS Office applications (Outlook, Excel, PowerPoint, and Word)<br />
- Previous experience in handling a Ticketing System<br />
- Adaptability to a dynamic and multicultural environment.</p>

<p><strong>Your role: </strong>Organizing and coordinating a call center team in order to ensure time delivery of customer orders.</p>

<p><strong>Main responsibilities:</strong></p>

<p>- Be the main point of contact between the team in Cluj and the logistics center in Amsterdam and global headquarters in the USA<br />
- Organize activity and coordinate processes of a call center team by setting up procedures of working<br />
- Provide training to integrate the team within job description activity<br />
- Ensure internal communication within the team, implementing workflows and procedures<br />
- Plan working schedule shifts according activity and support team orientation to all situations<br />
- Monitor daily activity and provide constructive feedback for developed actions<br />
- Assist the team in case of problems or escalations as first point of contact for potential delays or issues in delivery<br />
- Provide verbal and written directions for the team in dealing with different aspects and offer technical advice<br />
- Take responsibility for the quality of the work provided by the team and handling multiple demands<br />
- Interact with partners through email and conference calls.</p>

<p>To GCI you can enjoy a positive and friendly work-environment where you are encouraged to exceed challenges as a team, as well to provide the best service!</p>
